Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world-class guest experiences. The resort features more than 41,000 sq. ft. of versatile meeting space, including multiple ballrooms that can host events for 20 to 600 guests, as well as beautiful outdoor venues on the bay. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to contribute to unforgettable moments—The Grand Life is calling, come share it with us!

As a Banquet Server, you’re at the heart of our event experience, bringing warmth and hospitality to every gathering! Your mission is to provide exceptional service by delivering delicious dishes, keeping guests refreshed, and ensuring everything runs smoothly. With your friendly demeanor and attention to detail, you’ll make a lasting impression while helping create unforgettable moments for our guests.

Key Responsibilities:

• Setup with Style: Expertly read Banquet Event Orders (BEOs) to arrange tables with clean linens, shiny silverware, elegant china, and pristine glassware, setting the stage for a spectacular event.
• Service with a Smile: Promptly deliver dishes, refill drinks, and keep your station organized, all while making guests feel welcome and valued.
• Menu Master: Get to know our menu inside and out so you can confidently share details and suggestions with guests, enhancing their dining experience.
• Atmosphere Enhancer: Maintain a tidy and inviting environment by keeping table condiments stocked and ensuring cleanliness throughout the event.
• Efficient Clearing: Follow clearing procedures with ease and assist in breaking down service stations after events, ensuring everything is left in top shape.
• Team Player: Collaborate with the Banquet Captain and Manager to ensure smooth operations and exceptional service from start to finish.
• Hospitality Superstar: Embrace an "Aggressive Hospitality" approach, warmly welcoming guests and following food and beverage service policies to ensure a fantastic experience.
• Sales Savvy: Use your charm to promote beverages and menu highlights, adding value to guests' experiences.
• Supportive Tasks: Complete assigned side work, including cleaning equipment and organizing linens, contributing to a well-functioning team.

Perks & Benefits:

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
• 401(k) with Company Match: Plan for your future with our matching retirement plan.
• Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Opportunities for Growth: Ongoing training and development with room for career advancement.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences.