Job Description

Connecting clients to markets – and talent to opportunity

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Responsibilities

Job purpose: The Websites & Platform Product Manager is responsible for driving the ongoing evolution and performance of StoneX Retail websites, ensuring they deliver measurable value to customers and the business.

Building on the successful implementation of Kontent.ai and Uniform.dev as our headless platform, the role focuses on completing the migration of websites, fully leveraging platform capabilities, and continuously improving digital experiences to drive engagement, conversion, and revenue growth.

The role owns both the customer-facing product experience and defined areas of the underlying platform, ensuring strong alignment between business goals, user needs, and technical delivery. This includes advancing core web performance, enhancing customer journeys, and enabling internal teams through scalable, efficient platform capabilities.

As the product lead for Retail websites, this role works cross-functionally with Engineering, UX, Marketing, SEO, and Operations to prioritise initiatives, deliver high-quality outcomes, and maximise the impact of the platform investment.

Primary duties will include

Product Management & Experience Outcomes

• Partner with the Head of Product and stakeholders to define and manage a goal-oriented roadmap for StoneX Retail websites, aligned to business priorities and customer needs
• Lead discovery activities to identify opportunities to improve or introduce website features and functionality, working with stakeholders across the business, UX, Marketing, and data analytics
• Define Epics with clear value hypotheses and measurable success criteria
• Develop and align lightweight business cases for new features, ensuring clear agreement on desirability, feasibility, and value with stakeholders across the business, Product, Engineering, Marketing, and UX
• Maintain a prioritised product backlog of Epics, ensuring alignment with agreed goals and visibility across stakeholders

Platform & Capability Outcomes

• Own defined areas of the headless CMS and page composition platform, ensuring it supports scalable, reliable, and cost-effective digital experiences
• Support the migration of websites to the new headless platform, identifying capability gaps, defining MVP scope, and shaping future iterations
• Collaborate with Engineering, UX, Marketing, Web Operations, and third-party vendors to deliver platform enhancements and migration milestones
• Drive adoption of platform capabilities across internal teams, ensuring solutions meet operational needs and improve efficiency
• Identify and prioritise internal user pain points to improve usability and productivity of the platform
• Define and maintain a platform capability roadmap aligned to product goals and broader business priorities
• Ensure all platform capabilities are well documented, understood, and adopted through training, demos, and ongoing support
• Monitor internal user satisfaction and drive continuous improvement of platform experience

Delivery, Alignment & Ways of Working

• Own and prioritise a unified Epic backlog aligned to quarterly objectives across both product and platform initiatives
• Collaborate with business, engineering, UX, marketing, and operational stakeholders to define solutions that balance user needs, business value, technical, and operational considerations
• Work closely with Agile delivery teams to ensure Epics are well-defined, broken-down, refined, and delivered effectively
• Manage dependencies across teams (e.g. SEO, UX, Copy, Data Analytics) to ensure smooth and coordinated delivery
• Plan and coordinate delivery to meet agreed timelines, including contributing to quarterly and sprint-level planning
• Own the successful launch of new websites, features, and platform capabilities, ensuring readiness across all stakeholders
• Monitor live performance and proactively address issues impacting users or business outcomes
• Evaluate delivery against defined success metrics, communicating results and recommending next steps
• Support continuous improvement across team ways of working and the end-to-end delivery lifecycle
• Ensure all websites and platform capabilities meet legal, regulatory, and non-functional requirements (e.g. accessibility, performance, security)
• Apply Lean and Agile product management practices, including experimentation, MVP delivery, and iterative improvement

Success Measures

• Website engagement (e.g. session duration, pages per session, bounce rate)
• Conversion performance (e.g. lead generation and account openings)
• Customer experience (e.g. task success, usability scores, key journey completion rates)
• Core Web Vitals performance
• Platform reliability and performance (e.g. uptime, incident rates)
• Internal platform adoption and usage by content and marketing teams
• Internal user satisfaction with platform usability and productivity
• Alignment to and delivery of key organisational initiatives to agreed timelines
• Predictability and timeliness of roadmap delivery (product and platform)
• Legal, regulatory, and accessibility compliance

Regulatory Requirements

• Maintain a high level of conduct, ethical standards and values.
• Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the firm conducts business and which have an impact on its business.
• Work to identify risks and enhance control across the business.

Qualifications

To land this role you will need:

• Experience managing digital products or websites, with a focus on delivering measurable customer and business outcomes
• Strong understanding of product management practices, including discovery, roadmap planning, backlog prioritisation, and hypothesis-driven delivery
• Experience working in Agile environments, collaborating closely with Engineering, UX, and cross-functional teams. Ideally familiar with Confluence and Jira.
• Solid understanding of modern web architectures, particularly headless CMS and composable/DXP approaches is highly desirable.
• Ability to translate business and user needs into platform capabilities and technical requirements
• Understanding of digital marketing and website performance drivers, including SEO, engagement, and conversion optimisation
• Experience supporting or optimising key customer journeys, from acquisition through to lead generation or transaction
• Ability to use data and analytics to inform decisions, define success measures, and evaluate performance of features and journeys
• Strong stakeholder management skills, with the ability to align business, technical, and operational teams
• Clear and structured communicator, able to articulate priorities, trade-offs, and value to different audiences
• Experience supporting internal users (e.g. content, marketing, operations teams) to adopt new tools

Working environment:

• Permanent, full-time, 4 days per week in office.

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