Job Description

The Team

As a Website Enforcement Specialist, you will be part of the Enforcement Team, assisting with the take down of illegal websites and infringing domain names using automated tools and manual review. You will leverage your analytical skills, relationships with online entities, and attention to detail to handle our most challenging website and email abuse cases. This role requires a subject matter expert who can provide deep insights and advanced solutions.

Key Responsibilities in this Role

• Process internal escalations requiring advanced enforcement steps.
• Enforce intellectual property infringements, DNS abuse, non-DNS abuse, policy and terms of service violations, and other harmful illegal and abusive content online.
• Draft enforcement notices, cease & desist letters, and other communications to internet intermediaries to stop intellectual property rights infringements and other online violations.
• Track and manage cases within internal systems.
• Monitor the progress of escalation actions and responses and keep team members informed.
• Collaborate with other team members to ensure the highest quality of service.
• Analyze and monitor industry trends, policies, and non-compliant entities.

What are we looking for

• Prior experience in Online Brand Protection, Intelligence, Investigations, or Anti-Fraud (desired)
• Excellent English language skills, multilingual preferred.
• Strong verbal and written communication skills.
• Intermediate proficiency in Microsoft Excel.
• Basic understanding of IT and Internet Technology.
• Experience with WHOIS/RDAP/RDRS and domain registration data lookup tools and servers.
• Knowledge of intellectual property, brand, and trademark issues.
• Demonstrates strong problem-solving and analytical abilities, with the capacity to work well under pressure while maintaining attention to detail.
• Exhibits excellent time and deadline-management skills, multitasking effectively and ability to work independently and as part of a team.
• Adaptable to change, a quick learner, proactive, and reliable.
• Familiarity with open-source intelligence (OSINT), social media intelligence (SOCMINT), and network analysis gathering skills (nice to have).
• Experience with DNS Abuse and reporting fraud, content moderation, phishing, malware, vishing/smishing, BEC, and email scams (nice to have).
• Bachelor's degree in a relevant field (ex. law, criminology, criminal justice, IT, etc.) preferred.