Job Description

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

The Website and App Content Manager leads the end-to-end management of website and app content, overseeing a team responsible for delivering engaging, high-performing digital experiences across global markets. This role combines cross functional collaboration, leadership, creativity, and operational excellence to drive impactful campaigns, seamless customer journeys, and continuous optimisation across all digital touchpoints.

Reporting to the Head of Digital Content this role works to enhance the customer’s digital experience with Charlotte Tilbury, while leading a high-performing content team in a fast-paced, innovative environment.

As a Website and App Content Manager you will

Lead and manage the website and app content team, providing guidance, support, and development opportunities

• Run the end-to-end process for all website and app content, from ideation, briefing, approval and builds, collaborating cross-functionally to drive operational excellence

• Ensure all website and app content, globally, (homepages, PDPs, PLP, story pages) is aligned with the trade and marketing strategies and priorities - balancing BAU activity, product and digital campaigns and localisation nuances

• Collaborate with CX team to determine onsite and in app customer journeys, delivering Figma flows for content and creative teams to follow when briefing and building

• Responsible for approving all website and app assets before delivery and all builds before go live

• Monitor and analyse the performance of digital content across site and app, using data-driven insights to proactively optimise live and future content

• Partner with Product and Engineering teams to deliver new and evolve existing functionality, leading a team that brief, build and publish across the website and app

• Liaise with external vendors to optimise the use of their tools and ensure appropriate allocation of budget for each

• Key stakeholder within digital to plan and deliver the digital 360 content calendar and NPD campaigns, leading on the website and app ideation and retrospective analysis

Who you will work with

Digital Content and the CGTO team

About You

• Minimum 6 years of experience managing digital content across e-commerce websites and apps

• Experience partnering with technology and CX teams with a track record of delivering innovative digital solutions and improving customer journeys

• Strong understanding of CMS platforms (Contentful experience highly desirable)

• Comfortable working in a fast-paced, continually adapting environment with multiple moving projects and targets

• Ability to prioritise tasks, forward think and manage own time is imperative

• Thinks both highly creatively and commercially with an innovative flare

• Highly organised, with attention to detail and strong project management skills

• Genuine, patient, malleable, enthusiastic and positive attitude

• Experience managing a multi-skilled team

• Eager to learn and values continued self-development and the development of others

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!