Job Description

If you’re looking for a career where you can make a real impression, join Global Capability Network HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Role purpose

The Web Production Services offers content management services within Digital Production Services. The department supports the Group’s businesses and functions to effectively deliver messages digitally through HSBC public websites and intranets.

The role of a Web Production Officer (WPO) produces web pages and page components, maintains assets such as videos, documents, text, and other approved content items using a range of HSBC content management systems. The incumbent updates and publishes content using standard workflows, maintains quality of work and follow Group’s website guidelines, as well as establish an industry standards and best practices in maintaining websites. The incumbent will work under the direction of a Web Production Manager (WPM) and Digital Marketing Services Manager to deliver high quality output according to business requirements. Functionally, the incumbent will report to Web Production Manager identified as chapter lead servicing in the same department.

The job holder is expected to understand and help execute the day-to-day BAU activities and projects including website migration and rebranding, work quotation, scoping and prototyping.

Principal Accountabilities and Responsibilities

• Work within the production team to produce web pages and maintain websites using existing Content Management Systems (CMS)
• Timely management to deliver all given projects and tasks effectively and consistently
• Adhere to department protocols and processes including approvals, risk assessment, and contribute to identifying set of controls
• Assist in implement web content management best practices including housekeeping and maintenance activities
• Follow established guidelines for applying metadata, keywords and tagging necessary for search engine optimisation and analytics
• Guarantee a high quality of work by consistently taking responsibility for one’s own work; reviewing it against clients’ requirements and quality standards
• Ensure online job code/filing system for all work produced
• Support the Web Production Manager in identifying improvement opportunities and assist in executing corrective and preventive actions as required
• Web development and hands-on experience in Content Management Systems and other digital publishing platforms eg Sitecore, Adobe Experience Manager (AEM), WordPress VIP, etc
• Solid knowledge on CSS, HTML and JavaScript to conduct day-to-day content management activities
• Ability to import text and data from external applications eg documents, imagery, videos and to convert external content into a web-appropriate format
• Maintaining best practice in producing online content standards, compliance, voice and tone, and style guides
• Basic understanding of proofreading and editorial content check
• Structured, systematic working style in managing tasks assigned
• Understanding on the website user experience that will enable improvements on websites and its performance
• Ability to work as part of a team, collaboration with clients and internal team while seeking advice from chapter leads as necessary

Others

• Build relationship with the team and clients whilst meeting business requirements
• Maintain proficiency in current versions of software required for performing duties within HSBC
• Puts emphasis and acts upon the HSBC purpose and values
• Uses Generative AI tools responsibly and in accordance to HSBC Policy to boost productivity and support better decisions - writes clear prompts, refines outputs, checks results, and applies sound judgement to meet accuracy, confidentiality, and regulatory requirements.
• Understands the main AI risks (privacy, security, IP/copyright, bias, hallucinations, and conduct/regulatory risk) and applies key controls such as data minimisation, source checking, human review, and clear documentation or escalation when needed.
• Keeps up to date with new AI and digital ways of working, and turns these into practical guidance, standards, and repeatable team practices that can be adopted quickly

Skills & Capailities

• Proficiency in Mac OS, Microsoft Windows and MS Office applications
• Web experience: Working knowledge of HTML5, CSS, and web design principles is required
• Video production experience: Working knowledge of video creation process from pre to post production

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***