Job Description

Who we are:

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

The Website Data Specialist II serves as a key contributor to the governance, optimization, and integrity of enterprise product data across PIM, DAM, and website platforms. The role partners with cross-functional stakeholders to drive data quality initiatives, resolve complex data issues, and ensure the consistency, accuracy, and completeness of product information throughout the digital ecosystem. Responsibilities include interpreting and applying data standards, identifying process improvement opportunities, managing escalated data requests and projects, performing root-cause analysis of data discrepancies, and providing guidance on data best practices. The position requires advanced analytical capabilities, a proactive approach to problem-solving, and the ability to manage multiple priorities while supporting business objectives and enhancing operational efficiency.

Visual Comfort Offers:

• Work-Life Balance: Monday – Friday, 8:00am – 5:00pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

• Serve as the primary point of contact for product data questions, tickets, and requests, independently researching, resolving, and escalating complex or systemic issues as appropriate.
• Manage and maintain product information within the Product Information Management (PIM) system, ensuring data accuracy, completeness, consistency, and compliance with established governance standards.
• Coordinate product data readiness for new product launches, promotions, and events, partnering with cross-functional teams to ensure timely and accurate publication across digital channels.
• Perform data imports, exports, validation, audits, and corrective actions across PIM and related systems to maintain data integrity and quality.
• Partner with the DAM Librarian and business stakeholders to ensure digital assets are properly cataloged, maintained, and aligned with metadata, taxonomy, and organizational standards.
• Monitor product data quality and workflow performance, identify recurring issues, conduct root-cause analysis, and recommend solutions to improve accuracy and operational efficiency.
• Develop, document, and maintain data management procedures, standards, and best practices related to product information and digital asset management.
• Serve as a subject matter resource for PIM, DAM, and website data processes, providing guidance, training, and support to users and cross-functional partners.
• Collaborate with Marketing, Merchandising, Product Development, IT, and eCommerce teams to support data management initiatives, system enhancements, testing, and data migration activities.
• Manage multiple priorities and projects while contributing to continuous improvement efforts through workflow optimization, process enhancements, and data governance initiatives.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule while maintaining a consistent presence in the workplace to effectively collaborate and communicate amongst co-workers and teams.

What you will bring:

• Bachelor’s degree in Marketing, Information Technology or a related field preferred; equivalent combinations of education and hands-on experience in product data management, eCommerce, or digital operations will be considered
• 2-4 years experience managing product data, workflows, governance, and data quality within PIM, DAM, ERP, or similar enterprise systems.
• Experience supporting complex product catalogs, large-scale data maintenance initiatives, and multi-channel digital commerce environments
• Advanced knowledge of product information management, digital asset management, eCommerce data structures, and data governance principles, with the ability to optimize and maintain product data across multiple systems.
• Proficiency with platforms such as InRiver PIM, Stibo Systems, Salsify, Adobe Commerce, or similar solutions, including data imports, exports, bulk updates, troubleshooting, and system maintenance.
• Advanced Microsoft Excel skills, including pivot tables, XLOOKUP, complex formulas, Power Query, and data analysis techniques; experience with reporting, business intelligence, or data visualization tools is preferred.
• Strong analytical and problem-solving skills with the ability to identify root causes of data issues, resolve complex discrepancies, conduct data quality audits, and implement corrective actions.
• Demonstrated ability to evaluate existing processes and implement improvements that enhance data accuracy, efficiency, scalability, and operational effectiveness.
• Proven ability to independently manage data-related projects, coordinate cross-functional initiatives, and balance multiple priorities while meeting deadlines in a fast-paced environment.
• Experience developing and documenting workflows, standard operating procedures, and best practices to support data governance and operational consistency.
• Demonstrated ability to collaborate effectively with cross-functional teams and external partners while serving as a resource for product data standards and processes.
• Excellent written, verbal, and interpersonal communication skills, with the ability to clearly document procedures, communicate complex information, and build effective working relationships across all levels of the organization.
• Exceptional attention to detail and commitment to maintaining high levels of data accuracy, consistency, and integrity.
• Ability to work a flexible schedule, including weekends, early mornings, and late evenings, as business needs require.

Compensation Range: $29 to $31 per hour

Compensation is based on individual factors, including skill set, relevant experience, and work location

#LI-Onsite

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).