Job Description

• Designs, structures, publishes useful and usable content that drives a positive customer experience and competitive web presence.
• Manages content through all phases of web delivery, including facilitation of page design requirements, page walkthroughs, QA reviews, quality and performance reviews, content updates and archival requests.
• Supports implementation of the content workflow and governance model and serves as a subject matter expert for content processes and tools.
• Adheres to editorial calendars in support of campaign and content delivery deadlines.
• Collaborates with digital content curators in the development and optimization of web content.
• Reviews copy, performs quality control checks, and makes adjustments as needed to ensure published content meets quality and performance criteria.
• Takes initiative to investigate, diagnose, and troubleshoot web content issues, and then selects and explains/documents the best solutions.
• Assumes leadership in walkthroughs with stakeholders prior to publishing.
• Develops and maintains an understanding of content strategy, accessibility, SEO and related web disciplines.
• Continuously evaluates business needs and best practices for content design and delivery and makes recommendations for improvements.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

• Bachelor's degree in communications, marketing, computer science or sufficient related professional experience a plus.
• 2-5 years of relevant experience in website content design and development, content publishing or digital project work.
• Experience with managing multiple projects in a fast-paced, deadline-driven environment with oversight.
• Able to work collaboratively with others in a remote working environment.
• Good time management skills.
• Experience working with diverse, global teams a plus.
• Customer-centric orientation.
• Proficiency in Drupal and WordPress a plus.
• Experience with HTML and style sheets a plus.
• Balanced creative and critical thinking skills.
• Problem-solving skills.
• Keen attention to details and process.
• Project management skills.