Core Responsibilities
Portal Administration:Oversee the daily operations and maintenance of the HCP web portal via Content Management Systems
Design Implementation:Convert Figmawireframes and high-fidelity mockups into fully responsive, high-performing web pages that align with brand identity.
Information Architecture & Governance:Direct the site’s structural design and web compliance policies to ensure seamless navigation and adherence to corporate standards.
UX Collaboration:Partner with UI/UX teams to refine the digital journey, prioritizing web accessibility, ease of use, and visitor retention.
Performance Optimization:Execute and track SEO, Conversion Rate Optimization (CRO), and A/B testinginitiatives to enhance portal efficiency.
Data Intelligence:Leverage Google Analyticsand Looker Studioto transform raw data into actionable insights for executive reporting.
Stakeholder Management:Act as the primary liaison between the Customer Experience department and internal business units, balancing and prioritizing diverse project requirements.
Project Oversight:Utilize project management frameworks and tools to ensure the punctual delivery of complex digital tasks.
MarTech Integration:Support the digital ecosystem by aligning web efforts with Marketing Automation, Salesforce Marketing Cloud (SFMC), and CRMworkflows.
Required Qualifications and Skills
Professional Background:3+ years of CMS management experience (preferably WordPress VIP) in B2B sectors
Background in the pharmaceutical or life sciencesindustry is a significant advantage.
Frontend Expertise:High technical proficiency in HTML, CSS, and JavaScript(DOM manipulation). Familiarity with PHP and MySQLback-end structures is preferred.
Design & Logic:Proven track record in graphic design principles, information hierarchy, and web governance models.
Precision Execution:Demonstrated talent for translating Figma designs into "pixel-perfect" WordPress environments.
Advanced Analytics:Expertise in utilizing the Google stack and Looker Studio for sophisticated data interpretation and performance mapping.
Growth Marketing:Solid grasp of search engine best practices, user journey mapping, and conversion-driven testing.
Communication & Strategy:A strategic thinker capable of managing partner expectations and fostering cross-functional synergy.
Workflow Coordination:Highly organized with the ability to navigate tight deadlines and manage multiple workstreams simultaneously (experience with Monday.com is a plus).
WHAT DO WE OFFER
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.
Flexible retribution (public transport ticket, Ticket restaurant, etc)
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, media, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 600+ professionals from 24 nationalities, and 2,600+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY25 and Agentforce Implementation Partner (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation #TogetherWeGrow #BetterTogether
