Job Description

Hiring Range: $72,214 to $118,367

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

PURPOSE/OBJECTIVE:

The Tax Operations Analyst is responsible for executing and overseeing tax operations processes, with a strong emphasis on technical accuracy, quality control, and regulatory compliance. This role serves as a key subject matter resource, ensuring high-quality tax reporting outcomes, validating vendor-prepared deliverables, and supporting internal stakeholders, including Account Officers, with tax-related matters.

MAJOR RESPONSIBILITIES

• Execute and oversee core tax operations activities, including tax reporting, withholding, remittance, and reconciliation processes.
• Review complex tax transactions and filings (e.g., 1099s, 1041s, 990-PFs, 5498s) to ensure accuracy, completeness, and compliance with applicable regulations.
• Maintain deep working knowledge of tax rules applicable to wealth management, including retirement accounts, trusts, and alternative asset structures.
• Support the resolution of tax notices, discrepancies, and client-specific tax issues.
• Perform detailed quality control reviews of tax preparation work completed by external tax vendors, ensuring accuracy, completeness, and adherence to client and regulatory requirements.
• Identify and escalate discrepancies or issues in vendor outputs, and partner with vendors to drive timely corrections.
• Track and monitor recurring issues or error trends, and recommend improvements to vendor processes and controls.
• Act as a key liaison with tax vendors, ensuring alignment on expectations, data requirements, and delivery timelines.
• Serve as a primary point of contact for Account Officers, Relationship Managers, and Client Service Associates, providing guidance on tax-related operational matters.
• Respond to and resolve tax-related inquiries in a timely and accurate manner, escalating complex issues as needed.
• Translate tax concepts into clear, actionable guidance for internal stakeholders.
• Contribute to the standardization of tax processes and workflows, ensuring consistency across the team.
• Develop and maintain clear and comprehensive documentation, including standard operating procedures (SOPs), job aids, and control narratives.
• Identify process inefficiencies and support implementation of targeted improvements that enhance both control and efficiency.
• Ensure adherence to IRS, state, and regulatory requirements across all tax operations activities.
• Identify control gaps and operational risks and escalate appropriately.
• Support audit requests and provide necessary documentation to demonstrate compliance and process integrity.

PROBLEM SOLVING & DECISION MAKING

Exercises independent judgment in reviewing tax-related work and identifying discrepancies or risks. Resolves complex operational and tax-related issues with a focus on accuracy and control. Identifies root causes of errors (internal or vendor-driven) and recommends sustainable solutions.

REQUIREMENTS

Education and Experience

• Bachelor’s degree in Accounting, Finance, or a related field preferred.

• 3–6 years of experience in tax operations, accounting, or financial services.

• Strong hands-on experience with tax reporting and compliance requirements.

• Experience reviewing or validating tax preparation work (internal or external) strongly preferred.

Skills/Knowledge

• Strong technical understanding of tax reporting for wealth management clients, including trusts and retirement accounts.

• Experience performing quality control or review of tax deliverables, particularly in a vendor-supported model.

• Analytical mindset with strong attention to detail and problem-solving capability.

• Ability to communicate effectively with internal stakeholders and external vendors.

• Experience with process documentation and standardization initiatives.

• Advanced proficiency in Excel and operational systems.

Working Conditions

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.

Work Environment:

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.