Job Description

Job Location: Corporate - 1st Floor - McAllen, TX 78504SUMMARY
Fulfills fiduciary responsibilities of Lone Star National Bank (LSNB) by providing expert trust administration and counsel to High Net Worth clients and their beneficiaries. Within the relationship management team, collaborates effectively and provides insights and solutions to attract, retain and grow clients who require complex strategies to protect, grow and transition personal and family wealth. Actively manages trust and agency accounts, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base. Actively produces new revenue both as a team member and individually to meet production goals.

ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.
Fiduciary Expertise:
- Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues
- Designs and delivers sophisticated fiduciary solutions, using relationship team model, to high net worth clients with complex financial needs
- Advises Relationship Managers (RMs) and other partners on internal fiduciary issues
Trust Administration:
- Administers complex fiduciary accounts and assigned agency accounts
- Analyzes and interprets legal instruments to determine duties and responsibilities of bank
- Identifies and resolves potential trust and estate tax- related issues
- Applies sound fiduciary judgment to trust matters
Client Management:
- Works with Wealth Relationship Managers to retain and expand existing client relationships
- Reviews client estate planning and trust documents and advises and works collaboratively with RMs, attorneys, etc. on recommended changes
- Anticipates and advises clients on evolving financial goals and objectives
- Provides outstanding client care and service by proactive client contacts and adherence to required service standards
Compliance:
- Fulfills LSNB’s fiduciary responsibilities, ensuring retention of business, protects LSNB’s reputation by actively managing legal requirements and litigation risks
- Represents LSNB at all times and conduct all business transactions in accordance with the bank’s Code of Conduct and Ethical Standards
- Assumes accountability for all delegated work on assigned accounts
Sales:
- Contributes to attaining team sales goals
- Participates in relationship reviews as fiduciary expert on high net worth teams
- Identifies and prioritizes trust and other opportunities to deepen relationships and enhance revenue
- Meets and engages with clients, prospective clients, attorneys, accountants, consultants, and co- fiduciaries
- Fosters close business relationships to develop client loyalty and new business opportunities
- Manages the hiring, daily activities, coaching, evaluating and counseling of reporting staff
- Participates in job specific training and other various Bank training programs, as necessary
- Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel
- Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel
- Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel

QualificationsThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
- Five to seven plus years of trust administration or equivalent work experience
- Must be able to create and maintain deep levels of trust, confidence and credibility with clients and their multi-generational family members
- A self-motivated individual that is passionate about serving clients and helping individuals reach their financial goals and objectives
- Effective communication skills and ability to effectively identify and match client needs, wants and desires with possible solutions
- A JD is desired, CTFA is required; progress toward these designations will be considered if requisite prior experience level is met
- Bilingual in English and Spanish is desired
ORGANIZATION
- This position reports to the Director of Wealth Management
- This position oversees the Wealth Management Trust Specialists
TRAINING REQUIREMENTS
All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.
COMMUNITY INVOLVEMENT
Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity.  All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.
Trust Officer must be comfortable with traveling to San Antonio and the Rio Grande Valley area.
LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.
Management reserves the right to change this position description at any time according to business needs.