Job Description

As part of Wealth Management Executive Office, you are at the center of keeping JP Morgan Chase strong and resilient. The successful candidate in this position will join a team of Wealth Management Executive Office Investigators from a diverse range of backgrounds and experience who review, research, resolve, and respond to the client complaints related to investments. When someone joins the Wealth Management Executive Office (WMEO), you will feel that this is a place where we promote work life balance, career progression, and a positive culture.

As a Wealth Management Executive Office Investigator Analyst I in J.P. Morgan Wealth Management, you will be responsible for researching and resolving non-sales client complaints. Your role will also involve communicating resolutions to clients and escalating matters when necessary.

Job responsibilities:

• Research and resolve client complaints, including review of complaint correspondence and documents, account records, and recorded customer interactions and interviews of clients, registered representatives, or other Firm employees
• Communicate resolutions to customers verbally or via written response
• Ensure that potential complaint-related FINRA filings are submitted to the Firm's Registration department for review
• Assist the Firm's Legal Department as needed with pending arbitration and/or litigation involving customer complaints
• Identify and escalate operational or sales conduct-related concerns
• Cross-train on Wealth Management Executive Office intake function and assist with intake of client complaints as needed

Required qualifications, capabilities, and skills:

• Bachelor's Degree
• 3 plus years of securities industry experience
• Strong phone and verbal communication skills
• Advanced writing ability
• Complaint handling experience
• Knowledge of FINRA rules

Preferred qualifications, capabilities, and skills:

• Series 7 and 66 licenses strongly preferred
• Series 9/10, 24, 53, 4, and Life and Disability licenses desirable
• Experience communicating with customers over the phone strongly preferred

This role does not offer visa sponsorship.

This is an in-office position and will require the incumbent to work on site five days a week

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans