Job Description

The Wealth Associate position is a client service position who reports to the Wealth Advisor and is critical to leveraging Advisors’ time. This position provides excellent client service and problem-solving skills to confidently provide information to clients in a timely, efficient, and professional manner.

Essential Duties and Responsibilities

• Manage client needs regarding service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards.
• Deepen client relationships and establish credibility and rapport both in-person and via phone, identifying potential benefits and services to enhance client’s financial relationships.
• Has regular contact with clients regarding accounts, and servicing; can clearly articulate potentially complex processes and/or concepts to clients
• Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance.
• Maintain Redtail CRM database; Manage Client and Prospective Client Work Flow and coordinate follow-up with Advisors
• Maintain a compliant filing and scanning system with Laser Fiche
• Answer incoming calls and direct/take messages appropriately and according to firm guidelines.
• Maintain client information in CRM database (Redtail)
• Data input for Financial Planning software system (Goals-Based Analysis and E-Money)
• Other responsibilities as assigned by the Wealth Advisor and Director of Operations.

Knowledge, Skills, and/or Abilities:

• Advanced computer skills (Outlook, Word, Excel and Power Point) are essential
• Excellent communication skills, both verbally and in writing.
• Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once.

• Ability to build relationships with clients and internal partners.

Education and/or Experience:

• The ideal candidate will have 2+ years of experience in administrative support in a professional environment.
• High School Diploma or Associate’s degree required; Bachelor’s Degree preferred.
• Previous experience in financial services a plus.

Compensation:

• Compensation is determined by qualifications and experience.
• Salary is generally reviewed annually or if responsibilities and/or job requirements change. Salary increases are not guaranteed.

Certificates, Licenses, Registration:

• Series 7 and 65/66 preferred (or willingness to obtain in the future).