Job Description

The Wax Specialist is a licensed service professional who delivers high-quality body hair removal services while creating a warm, comfortable, and welcoming experience for every guest. As an expert in skin and waxing services, the Wax Specialist plays a key role in driving guest retention, product sales, and overall business performance. This role requires a passion for skincare, a commitment to hygiene and safety, and a strong focus on delivering exceptional guest experiences aligned with established standards.

Essential Responsibilities and Duties

Guest Experience & Service Standards

• Greet every guest with professionalism, warmth, and enthusiasm.
• Perform waxing services in accordance with established protocols, timing standards, and licensing requirements.
• Educate guests on post-wax care, product recommendations, service frequency, and package savings opportunities.
• Build strong relationships with guests to encourage repeat visits.

Sales & Goal Achievement

• Consistently achieve or exceed individual service sales, rebooking, and product sales goals while contributing to overall business performance targets.
• Leverage product knowledge and consultative selling techniques to enhance guest experience and retention.
• Maintain strong knowledge of products and service offerings.
• Recommend and promote appropriate skincare products and service packages.

Team Collaboration & Culture

• Support team members and contribute to a positive, inclusive work environment.
• Participate in ongoing training, skill development, and team meetings.
• Uphold company values and service standards while modeling best practices in guest experience.

Hygiene & Safety

• Adhere to strict sanitation and hygiene standards to ensure guest and team safety.
• Maintain a clean, sterile, and organized treatment room at all times.
• Follow all local and state licensing laws and regulations regarding sanitation, health, and safety.

Required Knowledge, Skills, and Abilities

• Strong communication and customer service skills
• Passion for beauty, wellness, and skincare
• Energetic, positive, and professional demeanor

Education/Experience

• Must hold a current state esthetician or cosmetology license
• Previous waxing experience preferred but not required

Work Environment and Physical Demands

• Flexible schedule, including availability for evenings and weekends
• Travel requirements: As required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions