Job Description

The Waterpark Training Manager is responsible for leading all training and development initiatives to uphold the highest standards of safety, service, and team performance across the indoor and outdoor waterparks. This role leads the Waterpark Training Program with a focus on guest and associate safety, operational excellence, employee growth, and overall satisfaction.

Essential Functions

The Waterpark Training Manager directs the daily execution of the Waterpark Training Program by combining hands-on instruction, operational oversight, and leadership development.

Responsibilities Include:

· Lead and Facilitate StarGuard Elite courses.

· Develop and deliver weekly and monthly training meetings, as well as ongoing Waterpark Inservice’s.

· Manage training records and reports, including metrics, audits, and compliance documentation.

· Oversee the Internal and External Auditing Programs.

· Coordinate and conduct Zone Certifications.

· Perform regular safety equipment inspections.

· Maintain accurate inventory records.

· Serve as a mentor and leader for all waterpark associates by promoting professional growth, holding team members accountable, and reinforcing safety and service standards.

· Support special projects and training initiatives assigned by leadership.

· Maintain a professional and approachable presence while promptly addressing and associate concerns.

· Ensure compliance with labor laws, company policies, and industry standards.

· Hold a valid SGE 2 Star or higher Lifeguard Instructor certificate.

Competencies

· Strong verbal and written communication skills; able to clearly convey information and ideas.

· Active listening skills with the ability to understand and clarify concerns from associates, leaders, and guests.

· Skilled in problem solving and decision making; able to anticipate, identify, and resolve issues, quickly effectively.

· Demonstrated ability to remain professional, ethical, and confidential while making independent decisions.

· Experienced in conflict resolution, using patience, tact, and diplomacy to defuse difficult situations and reach solutions.

· Highly organized with the ability to lead, direct, and motivate others.

· Capable of managing multiple priorities in a fast-paced and constantly changing environment.

· Strong coordination and multitasking abilities with attention to detail.

· Customer focused mindset with a commitment to guest and associate satisfaction.

· Comfortable working with data, metrics, and basic financial information to support decisions.

· Knowledge of federal, state, and local regulations related to health, safety, and labor compliance.

· Physical stamina and endurance to perform duties in an active, high-energy environment.

Work Environment

This job operates in an active and loud environment. Candidate must be comfortable with frequent changes in the environment temperature. Candidate must be able to work in indoor and outdoor weather conditions.

Physical Demands

· Must be able to move throughout the waterpark frequently.

· Must pass a StarGuard Elite Lifeguard Class within the first month of hire.

· Must pass a StarGuard Elite Lifeguard Instructor Class within the first three months of hire.

· Must be able to walk, climb or balance; stoop, kneel, crouch, use hands to finger, handle, or feel; reach with hands and arms.

· Must be able to lift and move up to 10 pounds regularly, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds.

· The noise level in the work environment is usually high.

Position Type and Expected Hours of Work

This is a full-time hourly position with various work hours and days based on business needs. It regularly requires evening and weekend work. Mandatory travel for site visits and conferences, accounting for less than 10% travel, is also required.

Preferred Education and Experience

Hotel/Waterpark Management is preferred. Proven supervisory experience is required.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the Associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Kalahari Resorts is an Equal Opportunity Employer.