Job Description

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort As a family-owned company, our Promise is simple: Lead with Love This means caring deeply for our guests, associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

Waterpark Operation Manager

Kalahari Resorts & Conventions is seeking a Waterpark Operation ManagerIn this role, you will be accountable for the administration, operation, and direct management necessary to achieve stated objectives in guest/associate safety, sanitation/cleanliness, equipment safety/repairs, sales/profitability, costs, employee retention, and guest service satisfaction of all Resort venues located in the indoor and outdoor waterpark.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’llensure that all guests feel welcome and safe and are given responsive, friendly, and courteous service always

This is an hourly wage role

Key Responsibilities 

• Responsible for all waterpark associates’ recruiting, selecting, hiring, orienting, and training, assigning, scheduling, evaluating, supervising performance and carrying out disciplinary action as needed in accordance with Kalahari policies, procedures and applicable laws

• Oversee cost controls and labor scheduling for all aspects of waterpark operations, to optimize safety, service standards and maximize profitability

• Assist with Kalahari waterparks’ plan, strategies, actions and executing them effectively with waterpark associates.

• Oversee all operations within the waterpark venues.

• Ensure lifeguards and EMT’s are performing to the standards set forth by Kalahari certifying agency and management team.

What We’re Looking For 

• Star Guard Lifeguard Certification, Star Guard Instructor Certification, and Certified Pool Operator Certification

• Minimum 2 years’ experience in management, waterpark or aquatics departments with progressive managerial and leadership responsibilities required

• A leadership style rooted in collaboration, respect, and service to others. 

A Sampling of Our Benefits 

Our team enjoys a comprehensive benefits package, including: 

• Career growth opportunities with promotion from within 

• 401(k) matching, paid time off, and holiday compensation 

• Health, dental, and vision coverage for full-time associates 

• Employee appreciation events, discounts, and perks at all resorts 

• Education assistance programs to help advance your career 

Be Part of Something Extraordinary 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. 

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.