Job Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Waterpark Coordinator

Kalahari Resorts & Conventions is seeking a Waterpark Coordinator In this role, you will assist the Waterpark management team with administrative duties, maintaining breaks, and report of information to centralize departmental operations.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll help ensure the daily operation of the waterpark runs smoothly by supporting associates, maintaining operational standards, and assisting with guest needs. Your attention to detail and commitment to safety and service help create a fun, seamless, and memorable experience for every guest while fostering a well-organized and supportive environment for the team.

*** Position starting as early as September ***

Must be able to work and be flexible with all shifts, weekends, and holidays.

Pay Rate - $18/Hr.

Key Responsibilities

• Must be effective in handling problems in stressful, high-pressure situations, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Collect accurate information and resolve conflicts.
• Must be able to thrive in a fast-paced, energetic environment that is constantly changing based on room occupancy, group and local business.
• Participate in Daily Promise shift meetings.
• Maintain all schedules for the waterpark.
• Process all purchase orders and invoices daily in accordance with resort policies.
• Assist in tracking and forecasting weekly labor utilizing available Kronos reports.
• Responsible for all new associate departmental orientations and the explanation of departmental policies and procedures.
• Prepare, maintain, and recommend course of action pertaining to attendance records and departmental personnel files.

What We’re Looking For 

• Good verbal communication and interpersonal skills are a must.
• Must have the ability to present information in one-on-one, small group situations to customers, clients, and other associates and corporate executives of the Resort.
• Must have excellent communication, organizational and analytical skills.
• High School Graduate or GED required.
• Must have strong computer skills to including Internet, Word, Kronos, and Excel.
• 1 year of experience in administrative role preferred.
• Previous experience in a position within a large waterpark, recreational facility, or administrative office is helpful.
• Basic knowledge of administrative duties is helpful.
• Knowledge of waterpark operations and staffing are helpful.
• Bi-lingual in English and Spanish is preferred but not required.
• Lifeguard experienced preferred.

Physical Requirements

• Must be able to work in a stationary or sitting position for long periods of times (up to 8 hours).
• Must be able to occasionally move throughout the resort in order to have access to all outlets/venues in a large resort.
• Must be able to occasionally work in outdoor hot/humid weather conditions as well as indoor warm/humid environments.
• Must be able to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Must be able to occasionally lift up to 40 pounds of force, and/or frequently move up to 10 pounds of force, or constantly to lift, carry, push, pull or otherwise move objects.
• The noise level in the work environment is usually moderate.

A Sampling of Our Benefits 

Our team enjoys a comprehensive benefits package, including: 

• Career growth opportunities with promotion from within 
• 401(k) matching, paid time off, and holiday compensation 
• Health, dental, and vision coverage for full-time associates 
• Employee appreciation events, discounts, and perks at all resorts 
• Education assistance programs to help advance your career 

Be Part of Something Extraordinary 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. 

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.