Job Description

Water Treatment Product Support

Department: Customer Relations

Employment Type: Full Time

Location: Canada - Winnipeg

Reporting To: Justin McIntyre

We’re seeking a Water Treatment Product Support Specialist to join our technical team in Winnipeg, MB! In this role you’ll play a crucial part in providing product-specific technical information to our customers.


Join Franklin Water Treatment – a Division of Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.

Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.

Join us to create a better future while growing professionally in a supportive environment!

MOVE FORWARD WITH US

What you will be doing:

• Identify and Resolve Customers Technical Issues – assist customers translate technical instructions, monitor technical support e-mails, track customer support requests, identify and resolve issues.
• Manage customer relationships – accommodate order preferences, communicate the status of open requests to customers and follow up to verify that solutions are successful, provide information on new products, and product accessories, quotations on commercial and residential equipment.
• Assist Product Management Team – develop and enhance product lists, facilitate and attend training seminars, assist with creating manuals and spec sheets.

Who we want:


If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity!

• Effective communicators – people who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partner – people who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:

• Associate’s degree in electrical engineering, mechanical engineering, or a related field (preferred)
• Three to five years of related experience in water treatment (required).
• CWQA certification (preferred), or willing to obtain.

Don’t feel like you check all the boxes? Here at Franklin, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.

Company Values & Benefits

Franklin Electric provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!

• RRSP match
• Up to 3% of annual earnings put into DPSP regardless of participation in RRSP program
• 100% company paid health, dental, vision benefits
• LTD, ADD, Life Insurance, EAP
• Free Parking