This position is an “Operator in Training (OIT)” responsible for learning how to operate the City’s water pump stations through automated controls and automated monitoring of City’s sewer lift stations. This position monitors the integrity of the Water Distribution System and provides 24-hour/7-day per week/365 day per year call center and dispatch operations for water utility trouble calls. Also, responsible for serving as municipal 311 operator for after hour customer service calls.
Pay Range: $19.37 - $24.96 (Depends on qualifications and experience)
Essential Duties and Responsibilities include the following. Other duties may be assigned
Maintain departmental optimum water pressure to all areas of the City at all times via Supervisory Control and Data Acquisition (SCADA) system
Monitor water inflow, outflow, tank/tower levels, and pressure throughout the water system, via SCADA.
Monitor Wastewater Collection System Lift Station operations data for 24 hour/7day per week/365 day per year operation, via SCADA.
Provide 24 hour/7day per week/365 day per year Water Utility operations and dispatching management support activities.
Provide after hour non-stand-by Animal Control dispatching and call management support activities for the municipality.
Provide 24 hour/7day per week/365 day per year intra-City after hour non-emergency support activities for the municipality.
Minimum Qualifications
High School Diploma or General Equivalency Diploma (GED)
1 year of related experience working in Water utilities, dispatch center, or equivalent Class D Water Distribution license required
Must be able to obtain a Class C Water Distribution license from the Texas Commission on Environmental Quality (TCEQ) within 18 months from hire
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications
Education/ Experience:
High School Diploma plus 6 months advanced study
1-3 years related experience
Knowledge, Skills & Abilities
Basic knowledge of general dispatch operations
Basic knowledge of water utility operation systems
Skill in basic computer operations and the ability to learn new systems
Skill in multi-tasking
Ability to work a flexible schedule
Ability to provide clear communications and customer service via the phone
Licenses and Certifications
Class D Water Distribution license required
Must be able to obtain a Class C Water Distribution license from the Texas Commission on Environmental Quality (TCEQ) within 18 months from hire
Valid Class C Texas driver's license
Physical Requirements / Work Environment
The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.
Garland is where things are made. Products, careers and opportunities are made here. Friendships that last a lifetime are made here, and generations of families have made this part of Texas their home.
As early as the mid-1800s, settlers began arriving in what is now Garland. The pioneers found the black soil ideal for cotton and the communities of Duck Creek and Embree thrived on that crop. In 1886, two railroad lines built depots in the area. Eventually those two communities combined and became Garland, officially incorporated in 1891.
Garland enjoys a rich history that has shaped it into the thriving metropolitan-area city that offers its residents and businesses a high quality of life, excellent educational and workforce development opportunities, and is enhanced by community leadership and partners. Garland is proud of its affordable and business-friendly climate.
