Job Description

With over 50 years’ experience, Monarch Water are the UK’s market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office.

We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties.

Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.

As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.

The Role:

• Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers’ homes and businesses.
• Deliver high levels of customer service.
• Managing parts stock use and replenishment.
• Deliver an industry leading first time fix rate.
• Managing daily workload.
• Completing company documentation as required, including service reports and quotes.
• Ensure payment details are taken before leaving the customer’s property.
• Follow company Health and Safety procedures.
• Ensure company vehicle is well maintained in accordance with company policies.
• Work as part of a high performing team.
• Able to work independently as well as in a team.

Requirements

Skills Required

• Excellent customer service and communication.
• Fault finding on both electrical and mechanical faults.
• Attention to detail and a desire to learn new products.
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
• Well organised and disciplined.
• Happy to travel customer locations

Are You:

• Technically minded, looking for your next new challenge?
• Able to provide excellent customer service skills?

If this sounds like you, we would love you to join our fantastic team.

Benefits

What we Offer:

• 25 days holiday + bank holidays
• All equipment provided including tools, uniform, a company vehicle and phone.
• Ongoing training programme
• Tiered structure allowing progression and future career paths.
• Working as part of a high performing successful team
• Employee discounts and staff incentives