Job Description

Water Obstacle Course Attendant – Splash Safari

As a Water Obstacle Course Attendant at Splash Safari, you are the face of our premier in-lake adventure. Located at The Yacht Club, you will manage the guest check-in process, ensuring every visitor receives a friendly, efficient, and professional welcome. Your goal is to facilitate a seamless transition from the shore to the water while maintaining the elite service standards of Horseshoe Bay Resort.

Essential Job Functions:

• Elite Guest Service: Greet every guest using the "10/5-foot rule," maintain consistent eye contact, and personalize the experience by using the guest’s name throughout the interaction.
• Reception Management: Execute daily opening and closing procedures for the reception area with total consistency. Ensure the check-in and waiting areas remain organized, clean, and welcoming.
• Operations & Scheduling: Manage guest check-ins and check-outs accurately. Resolve scheduling conflicts and address guest concerns with a professional, solution-oriented mindset.
• Promotion & Sales: Actively promote marina services, retail offerings, and resort-wide programs or discounts to enhance the guest stay.
• Administrative Accuracy: Prepare daily reports efficiently and monitor resource inventory, communicating restocking needs to management in a timely manner.
• Safety & Standards: Adhere strictly to all Standard Operating Procedures (SOPs) and lost-and-found policies. Remain stationed at assigned posts for extended periods to ensure constant guest support.
• Team Collaboration: Participate in staff meetings and training sessions. Work cooperatively with the Splash Safari and Activities teams to deliver a cohesive 5-star experience.

Employment Standards:

• Age Requirement: Must be at least 16 years of age.
• Experience: Previous customer service experience is required. Experience in hospitality, marinas, or retail is highly desirable.
• Skills: Basic math and accounting skills; excellent telephone etiquette and interpersonal communication.
• Attributes: Must be outgoing, detail-oriented, and able to anticipate guest needs before they are expressed.
• Professionalism: Maintain a professional image through strict adherence to uniform and personal hygiene standards.
• Language: Must fluently speak, read, and write English.

Physical & Mental Requirements:

• Stamina: Ability to stand and walk for extended periods in a fast-paced outdoor environment.
• Physicality: Ability to ascend/descend stairs daily and occasionally lift/move up to 20 pounds.
• Resilience: Ability to remain calm, pleasant, and productive under stressful or high-occupancy situations.
• Teamwork: Must possess a strong sense of "TEAM" and the ability to work with minimal direct supervision.

Associate Benefits

We take care of our team so you can take care of our guests. All associates enjoy:

• Housing & Transport: Associate housing and shuttle services available.
• Dining: Weekly meal subsidies and discounts at resort retail and dining outlets.
• Perks: Golf and amenity privileges (subject to occupancy/business levels).
• Travel: Exclusive discounts at over 100 Crescent Hotels & Resorts properties nationwide.

Full-Time associates are also eligible for:

• Insurance: Comprehensive Medical, Dental, and Vision plans.
• Financial Security: 401 (k) plan with employer match.
• Protection: Critical Illness, Accident insurance, and Associate Relief Fund.

Note: This job description outlines primary duties, but is not exhaustive. Management reserves the right to assign additional tasks as business needs evolve. This document does not constitute an employment contract; employment remains "at-will."