Job Description

The primary responsibility of the Director Water Europe & Africa is to build and lead a high-performing sales team, focused on driving world-class customer service and commercial excellence to achieve regional revenue and new business targets. This individual will own the regional P&L and drive the region's financial performance, ensuring consistent growth and alignment with the company’s strategic goals.

The role will involve establishing and strengthening key client relationships, improving client satisfaction, and driving long-term client retention. Additionally, the Director Water will focus on building a proactive selling model, transforming the team into a commercially driven organization through capability development, new client acquisition, and innovative program activation.

• Revenue & New Business Targets:

  • Own and achieve the regional revenue targets, ensuring financial goals are met in line with the Annual Operating Plan (AOP).
  • Lead the generation of new business opportunities by driving pipeline growth, identifying high-potential leads, and converting them into long-term clients.

• Client Relationship Management:

  • Establish and maintain strong relationships with key regional clients, acting as the primary point of contact and building trust to support long-term partnerships.
  • Leverage NPS (Net Promoter Score) survey to identify areas of improvement and lead initiatives to improve the overall client experience, ensuring that customer satisfaction remains a key priority.

• Sales Strategy & Commercial Excellence:

  • Build a commercial mindset within the region, shifting the sales organization toward a proactive selling model that anticipates client needs and market trends.
  • Design and implement commercial activation strategies for new programs, services, and innovations to meet changing customer demands.

• Commercial Capability Development:

  • Lead the development of commercial capabilities within the region, launching initiatives such as a commercial academy to upskill the sales team and improve their effectiveness.
  • Focus on new client acquisition and building the team’s ability to approach emerging markets and industry opportunities.
  • Work in alignment with our key water labs in Wales, German and North America

• Program Activation & Innovation:

  • Collaborate with product development and marketing teams to activate and commercialize new programs, services, and innovations across the region.
  • Ensure alignment between new program offerings and client needs to drive market relevance and revenue growth.

Other duties that are reasonably within the scope of the role and function

Travel accross region Europe & Africa

• Min Bachelor’s degree in business, marketing or a related field.
• 10+ years of experience in sales, business development or commercial leadership roles
• Proven track record of achieving and exceeding revenue targets and growing new business in a regional or global capacity.
• Strong experience in building client relationships and driving customer satisfaction in a B2B environment
• Demonstrated experience in leading sales teams, driving a commercial mindset, and implementing proactive selling strategies
• Industry Knowledge: Familiarity with technical, regulatory, or TIC services and their associated markets.

• Ability to

  lead, inspire, and develop high performing ,

  sales teams, fostering a culture of accountability and growth

• Focus on

  enhancing client experiences and building

  long-term customer loyalty through innovative solutions and superior service delivery

Our culture is rooted in four central values: Doing the Right Thing, Treating People Well, Relentlessly Pursuing Excellence, and Embracing Unity Within NSF. These principles drive all our actions.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies and search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written and signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

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