Job Description

JOB LOCATION

Aurora, Colorado 80016-2946

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience

The hiring range for this position is $74,969 - $93,711 annually.

The deadline to submit an application to this position is October 9th, 2026. However, it is subject to close at any time once a qualified pool of applications is obtained.

Overview of Department / Position:

Aurora Water is responsible for enhancing and protecting the quality of life for Aurora citizens by providing quality water, sewer, and stormwater services in a manner that balances social, environmental, and economic needs.

This position serves as a Business System Analyst (BSA) for Aurora Water’s software systems. The BSA’s primary role is to partner with users across the utility to identify opportunities to optimize processes and solve problems with technology. The BSA will work within the Business Systems Technology team and support Aurora Water enterprise system users (EAM, GIS, CIS, permitting, modeling, and mobile device management). Primary responsibilities of this position include developing functional requirements that describe business needs and participating in the planning, design, development, quality assurance, testing, and deployment to ensure project deliverables are met according to determined specifications and end user requirements. The BSA will apply analytical skills to validate that solutions created or implemented by IT, SaaS providers, or the Business Systems Technology team deliver the expected capabilities and planned value to the organization.

Primary Duties & Responsibilities:

• Engaging with customers and reviewing data to identify changes to business processes and tools that can improve efficiencies and add value.
• Consulting with departmental users to document and prioritize needs. This includes the development and documentation of requirements, specifications, and desired state workflows.
• Translating conceptual business requirements into discrete functional requirements in a clear and succinct manner that is comprehensible to the project team. This includes converting requirements into Agile stories and prioritized two-week agile sprints.
• Responsible for maintaining the Requirements Traceability Matrix (if used on a project) through all project methodology phases.
• Creating and maintaining data for User Acceptance Testing (UAT), training, and change management success.
• Working independently or within a team to establish test plans and scripts for tracking defects and fixes for application development, solution implementation, and software upgrades. This includes defining and executing system tests, functional tests, integration tests, and smoke tests of Aurora Water enterprise systems (EAM, GIS, CIS, permitting, modeling, and mobile device management).
• Facilitating change management tasks associated with initiatives.
• Using judgement to determine best method and level of escalation to use to resolve problems encountered during any project phase, initiative, or continuous improvement effort.
• Acting as a liaison between the delivery teams that are engaged in implementing the application as well and the business partners that will be using the application throughout the project or operational lifecycle.
• Communicating enhancements and modifications of business requirements– verbally or through written documentation–to project managers, sponsors, and other stakeholders so that issues and solutions are clearly understood.
• Creating, distributing, and maintaining reports and metrics via Power BI or internal systems (such as Service Now or Workday) to turn data into interactive insights.
• Creating and providing training and orientation for modifications or new processes.
• Willingness and ability to brainstorm with others, thrive in a collaborative and productive team environment, multi-task and quickly adapt to change.
• Delivering high quality work products.
• Keeping current on the latest technology trends and making recommendations for implementation in Aurora.
• Serving in a project manager role intermittently.
• Performing additional related duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

• Associate’s degree in business administration, computer science, information systems, data analytics, or related field.

Experience:

• At least At least 2 years’ experience working with enterprise systems including systems analysis, project management and user training

Licenses and Certifications Required:

• Colorado driver's license with a good driving history. 
• Ability to obtain certifications required to support business applications within one year of identification.

Preferred Qualifications:

• At least 1 year of experience working with GIS and Esri Products preferred.
• Experience in the software development lifecycle, including defining and documenting specifications, collaborating with developers to design and analyze technical solutions, testing completed code, and supporting implementation with business partners
• Experience working in Agile project management framework.
• Experience with data visualization and dashboarding.
• Experience in the Utility industry (water, electric, gas).

Knowledge: 

• General proficiency in Microsoft Office products
• Knowledge of Geographic Information Systems (GIS), Enterprise Asset Management (EAM), Permitting, Customer Information Systems (CIS), and Building Information Modeling (BIM) is desired
• Knowledge of Power BI and data visualization tools
• Knowledge of ETL techniques and data frameworks

Skills:

• Ability to effectively manage competing stakeholder needs to define, design, and test user-intuitive systems.
• Ability to manage multiple, sometimes competing and/or highly complex projects, stakeholders, and operational objectives.
• Ability to take initiatives from conception to completion.
• Ability to identify and resolve project risks and issues effectively.
• Ability to work within a project team to collectively agree on project decisions and action steps.
• Ability to write and run SQL scripts to query and analyze data.

Abilities: 

• Ability to independently learn and troubleshoot new technical skills, products, and workflows efficiently.
• Ability to establish and maintain effective working relationships with other employees, contractors, and citizens.
• Ability to analyze and compile technical information and reports.
• Strong interpersonal, customer service, analytical, and project management skills.

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands: 

• Sedentary physical work that involves moving no more than 10 pounds at a time with or without assistance.
• Occasional lifting, carrying, walking, and standing.
• Vision sufficient to read computer screens, printouts, and related documents.
• Dexterity to operate a computer system and other related equipment.
• Speech communication and hearing to maintain communication with employees and citizens.
• Endurance sufficient to sit and work at a computer for long periods of time.

Work Environment:

• Works in a clean, comfortable environment.
• The work environment will occasionally include field visits to Aurora Water facilities (treatment facilities, pump stations, tanks, reservoirs, etc.) and linear assets (water pipes, wastewater pipes, and stormwater pipes, valves, ponds, and manholes).

Equipment Used:

• Uses standard office equipment including personal computers.
• Uses common office software, advanced software, and on-premises and cloud databases.
• This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.