Job Description

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business – we invite you to grow your career with us.

The primary function of the Watch Technician Engraving role is to engrave case backs in accordance with customer requirements and specifications. This position works closely with Call Center Representatives and the direct-to-consumer team to ensure engraving requests are processed accurately and in a timely manner. The role also supports watch battery changes and performs other distribution center functions as needed.

Responsibilities

Engraving Services

• Process documentation for customer engraving orders.

• Use engraving software and operate engraving machinery independently.

• Collaborate with the Customer Operations team for custom engraving requests or clarifications.

• Interact with Call Center Representatives and direct to consumer team to ensure proper and timely processing of engraving requests.

• Ensure all engraving meets accuracy, placement, and quality standards.

• Maintain engraving equipment and monitor software updates or troubleshooting needs.

Battery Service Support

• Assist with the installation of appropriate battery types and voltages for various watch models.

• Support the inspection and cleaning of battery terminals.

• Help set time and date functions following battery replacement.

• Assist with functional and water-resistance testing using pressure-testing equipment and help with documenting and report results.

General Duties

• Maintain clean, organized workstations and tools.

• Document all service activities in tracking systems accurately and promptly.

• Support physical inventory counts and special projects.

• Provide backup support to other areas within SAV.

• Support other areas of distribution such as picking and packing as required by the business.

Requirements

• High School Diploma or equivalent.
• Must pass a dexterity and tool-handling skills test.
• Prior experience in watch battery service, refurbishment, or engraving preferred.
• Strong attention to detail with a focus on quality and precision.
• Effective English communication skills (verbal and written).
• Ability to multitask in a fast-paced, high-volume environment.
• Self-starter capable of working independently with minimal supervision.
• Flexibility to work extended hours, evenings, or weekends as business demands.
• Physical ability to perform repetitive tasks, sit or stand for long periods, bending, squatting, and lifting/pushing/pulling up to 50 lbs.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort with engraving software and machinery.
• Ability to communicate effectively and establish positive working relationships with a diverse team
• Ability and willingness to being cross trained and work in other areas and/or departments
• Support other areas of distribution such as picking and packing as required by the business.

The hourly range for this position is $19.00 - $21.00.

As a benefit eligible position, this role enjoys access to our medical plans, dental plans, vision plan, Life Insurance, Accidental Dismemberment & Death Insurance, Tuition Reimbursement program, 401(k), Short-Term Disability, Long-Term Disability, Parental Leave, Legal Plan, Employee Assistance Program, Pet Insurance, Flexible Spending Account, Critical Illness Insurance, Watch Accommodations/Discounts, Paid Time Off and Company Paid Holidays!

Benefits described above are subject to change and/or may be modified at the Company's discretion based on business needs or applicable laws.

DIRECT APPLICANTS ONLY - NO AGENCIES

Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

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Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.