Job Description

1. Support and follow sales and ensure target achievements for Hermès Horloger

• Prepare strategic account plan and sales plan to maximize sales growth for existing key accounts
• Follow up products performances
• Provides analysis and assessments per point of sales (POS) and per customers & identify growth levers
• Set up, coordinate, maximize the promotional activities in POS
• Prepare shop opening /refit
• Maximize sales at all level seizing & creating opportunities

1. Build up strong relationship with clients and store staff

• Liaison between Stores and Commercial
• Establish a relationship of trust with Hermès local teams and stores staff
• Be fully integrated, actively engaged and proactive with local team
• Maximize sales during institutional Hermès local event
• Provide product including catalogues, communication and training material for store staff
• Support CRM data analysis and clientele development strategy

1. Animate store and implement Education & Service strategy for Hermès Horloger

• Participate to motivate the sales team to reach their objectives
• Share stores' and national watch' performances with watch sales team and work together on upgraded actions
• Support with VM in coordination with VM team
• Evaluate sales associates watches knowledge, identify needs & set up a strong training development plan to improve sales and service
• Conduct market analysis

1. Watch Training implementation and follow up

• Taking planning and execution aligned with watch strategy
• Conduct LMH training for stores
• Ensures that training materials and programs are current, accurate, and effective
• Develop and implement training programs based on markets’ needs

Requirements & Capabilities:

• Bachelors Degree preferably in Business, Merchandising or other related field
• A minimum of 3-5 years applicable business development experience in retail / fashion / watch & jewelry industry
• Proactive to seize opportunities and bring new ideas.
• Cool head to successfully face doubts and failures of a métier requiring strong innovative initiatives
• Able to develop and maintain collaborative relationships and foster teamwork with multiple levels/departments/countries. Retail oriented.
• Proactive, eager to success with a can-do attitude
• Fluent in English and Chinese
• Excellent interpersonal, negotiation, organizational and analytical skills
• Proficient in Microsoft Office is required, especially in Excel and Powerpoint
• Watches sensibility is a plus – fashion sensibility required otherwise
• Able to travel as required