Warranty Transformation UI/UX Designer
UX/UI Design | Warranty Platform | Enterprise Digital Transformation
Full-Time | On-Site | 5–7 Years Experience
Diversified Services Network, Inc. (DSN) is seeking a full-time Warranty Transformation UI/UX Designer to join our team in Peoria, IL! We offer full benefits, PTO, 401k, and more! If you are a creative, detail-oriented UX/UI designer passionate about building transformational digital experiences that drive simplicity and efficiency at scale within an extremely reputable, stable Fortune 500 company — let’s talk!
We are seeking a Warranty Transformation UI/UX Designer to play a critical role in facilitating, generating, and executing transformational user experiences for a new warranty solution platform, fully on-site in Peoria, IL (5 days per week). You will work closely with dealers and cross-functional teams spanning product groups, industry teams, global purchasing, global quality, finance, IT, digital, and more — translating user needs into frictionless experiences that drive a new level of efficiency and simplicity for warranty operations worldwide.
• Analyze and document business requirements and new web features; partner with digital product owners and process owners to capture UX/UI needs.
• Provide and facilitate design thinking activities to support digital solutions; create journey maps, user flows, and personas.
• Create wireframes, visual design assets, interactive prototypes, and high-fidelity mockups; deliver polished, production-ready UI designs.
• Align deliverables to a user experience strategy that ensures a common, unified, end-to-end experience across the warranty platform.
• Integrate the warranty platform UI/UX roadmap into the overall warranty transformation program.
• Conceptualize and communicate design ideas clearly to stakeholders at all levels of the organization.
• You will collaborate closely with a wide range of internal stakeholders and dealer partners, working across product groups, industry teams, IT, digital, finance, and global functions as part of an enterprise-wide warranty transformation program.
• This is a fully on-site role, 5 days per week, in Peoria, IL.
Requirements
• 5–7 years of relevant experience required. Bachelor’s degree in User Experience, Interaction Design, Graphic Design, Industrial Design, New Media Design, or a related field preferred. Different educational backgrounds will be considered based on the strength of professional experience.
• Proven experience designing digital product experiences with exceptional attention to detail; deep knowledge of UX industry standards, usability principles, and current design trends.
• Strong proficiency with design and collaboration tools such as Figma and Miro.
• Experience in Human-Centered Design (HCD) — able to understand the perspective and needs of users and deliver solutions that effectively address them.
• Familiarity with design sprints and Agile methodology; experience in interaction architecture and end-to-end experience design.
• Working knowledge of web software design, web-based application development concepts, and current web technology trends.
• Strong analytical and critical thinking skills — able to accurately assess situations and reach well-informed design decisions.
• Excellent collaborator and team player — proactive in taking initiative and driving work forward across complex, multi-stakeholder environments.
• Demonstrated ability to actively listen, capture user and experience needs, and translate them into clear, actionable design solutions.
• Creative and innovative thinker — able to apply original thinking to diverse business and design challenges.
Benefits
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: 90,000-104,000 per annual
Founded in 1989, DSN remains at the forefront of providing advanced IT Solutions, Project Management, Health and Human Services Consulting and Program Support, Grants Application and Management Consulting, and Staffing services to Fortune 500 companies and governmental entities. Public and private sectors work can be complicated and challenging, but for more than 35 years, DSN has led the way in providing solutions for complex problems. Although much of our work is multifaceted, the purpose behind it remains simple– we help government and businesses serve the people.
Our suite of consulting and technology services are designed to help organizations solve problems and simplify complex issues. With time-tested, proven experience and industry expertise, DSN offers custom solutions tailored to fit the needs of individual clients.
DSN is a certified Women Business Enterprise (WBE) by both the State of Illinois and Business Enterprise National Council (WBENC) – in addition to other states. We are an equal opportunity employer and find that the diverse array of perspectives, skills, and experiences that our associates bring to DSN fuel innovation and excellence in every aspect of our work.
