Job Description

As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.

Your tasks

• Analyze and process field complaints based on defined testing concepts, control plans, and product knowledge
• Make technical decisions regarding acceptance or rejection of customer claims
• Evaluate customer portals and technical records, and define appropriate corrective actions
• Coordinate and monitor the implementation and effectiveness of corrective actions, including lessons learned
• Ensure timely processing of claims in line with customer and company requirements (8D methodology)
• Identify and assess quality issues through active field monitoring and initiate escalation when necessary
• Maintain communication and relationships with customers
• Track corrective actions resulting from internal and external audits
• Support production teams with expertise in field analysis and warranty cases
• Contribute to the development and improvement of quality methods and performance indicators

Your Profile

• Technical education
• Minimum 3 years of experience in a technical field
• Strong analytical and technical thinking skills
• Experience with quality tools (e.g., Pareto analysis, lifetime analysis) is an advantage
• Good IT skills (MS Word, Excel, Outlook)
• English – intermediate level