Job Description

The warranty service supervisor is responsible for managing the warranty service process and for all customer claims. They ensure that customers have a positive experience with their warranty, resolving any issues they may have in a timely and professional manner.

Requirements

Duties & Responsibilities:

• Serve as primary point of contact for all warranty claims, inquiries, concerns, and product replacements
• Review and respond in a timely manner to warranty claims to determine next steps
• Investigate claims thoroughly, working with customers, vendors and internal teams as needed
• Maintain accurate recordkeeping of all claims, including status, outcome and associated costs
• Generate regular reports on warranty claim activity, highlighting any trends or areas of concern
• Work with the Quality Control team to identify potential manufacturing defects
• Additional assignments as needed

Required Skills & Qualifications:

• Proficient in MS Office, with aptitude to learn new software and systems
• Exceptional interpersonal skills and ability to build relationships with customers and coworkers
• Strong communication skills, both written and verbal
• Excellent organizational skills and attention to detail

Preferred Skills & Qualifications:

• Associate's degree of higher
• Previous experience in warranty administration or claims processing
• Working knowledge of windows
• Bilingual - Fluency in Spanish or other language a plus
• Servant leadership approach to all duties and responsibilities

Working Conditions:

• Works in a production office environment primarily, some plant or field visits required occasionally

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.