Job Description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 800,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

About BYD Denmark

BYD Denmark is the Danish National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD Denmark offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in Denmark to support a growing network of workshops and a growing number cars on the Danish roads.

About the Role

As a Warranty Specialist, your mission is to ensure an efficient, accurate, and customer-focused warranty operation, providing high-quality support to customers and Service Providers while maximizing customer satisfaction. You will ensure warranty claims are processed in line with company policies, identify opportunities for process improvement, and contribute to building a best-in-class warranty operation through strong data analysis, collaboration, and continuous improvement.

Key Responsibilities:

• Review and verify warranty claims and reports, ensuring accurate and timely processing of warranty reimbursements in accordance with warranty policies and procedures.
• Collect, analyze, and report warranty-related data, identifying trends, discrepancies, and opportunities for operational improvement.
• Provide support to Service Providers by responding to warranty inquiries, clarifying policies, and ensuring a clear understanding of warranty requirements and processes.
• Investigate abnormal or complex warranty cases, conduct regular audits, and implement corrective actions to improve claim quality and compliance.
• Manage warranty parts, including the auditing, tracking, storage, and disposal process in accordance with company procedures.
• Support special warranty events, material verification activities, and other warranty-related projects and processes.
• Organize and deliver on-site warranty training sessions for Service Providers, working closely with relevant internal stakeholders.
• Collaborate with Customer Service, Aftersales, Technical, Finance, and other relevant departments to ensure efficient resolution of warranty-related topics.
• Identify process gaps and contribute to the continuous improvement and standardization of warranty operations.
• Prepare regular reports and presentations for management, providing clear insights into warranty performance and key operational indicators.
• Perform other warranty-related activities and projects as assigned by the line manager.

Skills, Qualifications, and Experience Required

• Bachelor’s degree in Engineering, Business, or a related field.
• Minimum 5 years of experience in warranty, or related aftersales operations.
• High level of accuracy, attention to detail, and ability to prioritize under pressure.
• Customer-oriented mindset with a proactive and analytical approach.
• Proficient in Microsoft Office; experience with SAP and Warehouse Management Systems is an advantage.
• Fluent in Danish and English (spoken and written); Mandarin or other European languages are a plus.

We Offer

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

If you align with our mission and have the skills we need, apply to be our Warranty Specialist in Denmark today. Join us in our journey towards a sustainable future!

Location: Copenhagen, Denmark

Type of Employment: Full-time