Analyze the warranty material returned to reduce warranty expenses, improve product quality, and enhance dealer aftersales processes. Additionally, be responsible for identifying warranty claims that may require further investigation, creating the corresponding audit case files, reviewing warranty audit results, and reconciling improvement opportunities with the dealer network.
STRATEGIC (40%):
OPERATIONAL (40%):
RESOURCE MANAGEMENT (20%):
Other functions:
1. Evaluate the dealer's appeals on charges caused by mistakes on the material returned.
2. Support to quality control towers to dispatch special parts to dealers.
3. Coordinate warranty and campaign activities with the Parts Depot Center.
4. Record retention of material scrapped.
Qualifications
Experience:
Bachelor's degree
5 years of minimum experience in this position or similar interacting with an aftersales dealer network:
Technical Knowledge:
· Related with automotive diagnostic tools and processes.
· English 70% (technical and common conversations).
· Excellent Spanish spelling and redaction.
· Knowledge on hazmat material handling like airbags, batteries 12V and lithium (high voltage).
· Excel advance level (dynamic tables and macros).
· Power Point intermediate for executive reports.
Habilites:
Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
