Job Description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About the department

The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This is including, but not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle Costs, development of the Spare Parts business and providing training. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.

One of the important tasks of the After Sales department is to provide Technical service to our Service Providers and customers. For the Technical & Warranty team, we are looking for a After Sales Warranti Specialist.

Key Responsibilities

Submit accurate warranty and goodwill claims on a daily and weekly basis.

Monitor daily and weekly reports

Resubmit all rejected claims promptly

Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency

Maintain records of warranty submissions and customer contribution towards goodwill claims

Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled and made available to manufacture on request

Follow up on payment of outstanding claims, processing service provide invoices

Verify criteria required by factory

Undertake other tasks as requested by the Aftersales Managers

Qualification requirements

Minimum 5 years of relevant work experience; familiarity with after-sales service

Proficient in using office software (e.g., Microsoft Office suite)

Ability to use own initiative and multi-task

Possess exceptional organisational skills

Team player

Personable approach, with a polite and courteous manner

Ability to read and interpret documents such as, operating and maintenance instructions and procedure manuals

Ability to write routine reports and correspondence

Excellent written and verbal communication skills in English and Romanian (native speak)

We offer:

• Opportunity to shape and contribute to the growth of BYD’s auto finance/leasing business in your local market.

• Dynamic, international working environment with diverse and collaborative teams.

• Competitive compensation and benefits package.

• Career development opportunities within a rapidly expanding global company.

Why Join Us?

• Opportunity to work in a dynamic and innovative industry.

• Competitive salary and benefits. Exposure to global automotive trends and strategies.

• A collaborative team environment that fosters professional growth.