CALLING THOSE WHO LIKE TO GO A LITTLE OFF ROUTE…
When our founders established the Bay as our base back in 1993, Mountain Hardwear was destined for a life of play. They wanted to make equipment and apparel that climbers and mountaineers could depend on—but they wanted to have fun doing it, too. We bring the same stoke we have in the mountains to the drawing board. We express our brand through climbing, but more importantly, through the culture that we as climbers, riders, artists, innovators, movers, shakers—(insert your thing here) create.
Today, Mountain Hardwear is seeking a Warranty Service Representative. You’re already one of us. So why not just become one of us?
ABOUT THE POSITION
As a Warranty Service Representative I, you’ll be the first point of contact for customers seeking support with their gear. You’ll play a key role in upholding our brand’s commitment to quality and customer satisfaction by helping resolve warranty issues with empathy, efficiency, and expertise.
HOW YOU’LL MAKE A DIFFERENCE
Communicate with customers via phone and email to address warranty requests and product inquiries.
Collaborate cross-functionally with internal teams to resolve warranty issues efficiently.
Prioritize and respond to urgent customer needs with professionalism and care.
Support the sale of replacement parts over the phone when necessary.
Represent Mountain Hardwear’s values and commitment to quality in every customer interaction.
YOU ARE
A strong communicator with excellent verbal and written English skills.
Customer-focused and solution-oriented.
Comfortable working with people from diverse backgrounds and cultures.
Organized and able to manage multiple priorities.
A team player who thrives in a collaborative environment.
YOU HAVE
A high school diploma or equivalent (technical training a plus).
2–5 years of experience in the outdoor industry or a related customer service role.
A solid understanding of effective customer service strategies.
Experience using phones and email as a primary communication tool.
The ability to work cross-functionally and resolve issues with minimal supervision.
#LI-SW1
#Mountainhardwear
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.Hiring Range: $22.29 - $31.35*Pay decisions are determined by multiple factors, including what the market is paying, a candidate’s capabilities and skills, years of experience ,and internal equityAt Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.
Founded in 1993 and based in Richmond, California, Mountain Hardwear exists to encourage and equip people to seek a wilder path in life. We make leading durable performance equipment for climbers, mountaineers, and outdoor athletes and have supported expeditions on the world’s highest peaks. Relentless precision inspires everything we do — our designers work closely with our Mountain Hardwear Athlete Team to inform how we develop mountain products. We sweat every stitch and detail to continuously improve function, durability, and comfort.
Mountain Hardwear employees are passionate about spending time in wild places. Because being in the wild just does something to you. You come home and you’re just different. A little wilder. A little wiser. We are passionate about using our wild wisdom to create the best products to help more people grow and evolve outdoors. We tend to be innovative and creative, enjoy challenges, and are always looking for bold ideas.
We are all proud to be part of Mountain Hardwear. We like our small-company feel, team orientation, down-to-earth approach and casual get-after-it atmosphere. Most days, there are a few dogs in the office and a lot of coffee. Many of us get outside as much as possible, test our product, challenge ourselves, and stay connected to the outdoor joy and friends that led us into this field.
In work and outdoors, Mountain Hardwear helps people find and push the edges of their potential, grow beyond what they thought is possible, and evolve into their best selves. If this sounds exciting to you, follow us here and visit our careers page.
Mountain Hardwear is a wholly-owned subsidiary of Columbia Sportswear Company that distributes its products through specialty outdoor retailers in the United States and 34 countries worldwide.
