Job Description

Analyze the warranty material returned to reduce warranty expenses, improve product quality, and enhance dealer aftersales processes. Additionally, be responsible for identifying warranty claims that may require further investigation, creating the corresponding audit case files, reviewing warranty audit results, and reconciling improvement opportunities with the dealer network.

STRATEGIC (40%)

• 20%. Audit case files

• 10% Following technical issues with quality control towers.

• 10%. Develop technical bulletins to improve the dealer’s diagnostics.

OPERATIONAL (40%)

• 20%. Analysis of the warranty material returned.

• 10% Handling material.

• 10%. Dispatching of after-sales material inventoried to the dealer network.

RESOURCE MANAGEMENT (20%):

• 10%. Work with the audit team to identify improvement opportunities

• 10%Provide feedback to the aftersales teams on technical and audit-related matters.

Other functions:

1. Evaluate the dealer's appeals on charges caused by mistakes on the material returned
2. Support to quality control towers to dispatch special parts to dealers.
3. Coordinate warranty and campaign activities with the Parts Depot Center
4. Record retention of material scrapped.

Qualifications

Experience:

• 5years of minimum experience in this position or similar interacting with an aftersales dealer network

Audit and warranty process

Part warehousing processes

Related at automotive failures.

Technical Knowledge:

• Related with automotive diagnostic tools and processes

• English 70% (technical and common conversations).

• Excellent Spanish spelling and redaction.

• Knowledge on hazmat material handling like airbags, batteries 12V and lithium (high voltage).

• Excel advance level (dynamic tables and macros).

• Power Point intermediate for executive reports.

Habilites

• Focused to get results and capable of working at stresses environments Level 5

• Communication Level 4

• Coaching Level 3

• Build trust relationships Level 2

• Innovation Level 1

• Customerfocus Level 1