What you’ll do:

• Participate in the implementation and audit of each of the EBS elements (safety, housekeeping, 5S, VSM, and EHS (MESH)) policies and procedures. Including the participation in daily and monthly inspections and audits.
• Perform QA Audit work on Warranty Claims and Warranty Inspections capturing opportunities for improvement and alignment with warranty standards. May also assist with reporting out metrics, provide training and process improvements to address opportunities identified from QA.
• Administer warranty policies and procedures supporting the adjudication for each product and customer with respect to the warranty return center responsibilities.
• Receive, inspect, test and disposition product to support warranty claim adjudication in a timely manner, while administering to warranty guidelines, processes, procedures achieving and sustaining claim quality goals.
• Support the review and updating of WRC standard work and procedures
• Participate in the implementation and audit of each of the EBS elements (safety, housekeeping, 5S, VSM, and EHS (MESH)) policies and procedures. Including the participation in daily and monthly inspections and audits.
• Knowledgeable of truck products nomenclature, understanding of transmission: power flow, basic mechanical and electrical failure analysis, and failure modes.
• Produce a high integrity level of inspections data, which is utilized to drive product reliability initiatives and product improvements (consistent and accurate returned material inspection and documentation).
• Participate in warranty return material reviews to include onsite and offsite customer reviews.
• Support as needed training on Warranty Claim Processing and the adjudication of Warranty Claims following standard work.

Qualifications:

Required Basic Qualifications:

• Minimum High School Diploma/GED + minimum 5 years experience in a technical role supporting commercial vehicle, heavy equipment or automotive products or equivalent knowledge AND/OR Associates degree from an accredited institution.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any "CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation is available for this position. Candidates must reside within a 50 mile radius of Galesburg MI to be considered. (Active Duty Military service members are exempt from this geographical limitation)

Preferred Qualifications:

• Bachelor’s Degree from an accredited institution
• Experience using and sustainable deployment of Lean philosophy of Continuous Improvement; Including Value Stream Mapping, Continuous Improvement and Business Process Improvement.
• Experience with software packages (e.g., Microsoft Word, Microsoft Excel, Access, Outlook, SharePoint, and Power Point etc.)
• Demonstration of effective communication and use of data / data analysis to support communication.
• Working knowledge or the ability to rapidly learn and deploy warranty process and procedures

Skills:

• Must be able to lift up to 50 lbs. frequently
• Must be able to continuously stand, twist, bend, squat, stoop, lift, maneuver, and walk.
• Must be self-motivated, passionate and accountable to achieve results with minimal guidance.
• Ability to work concurrently on multiple projects.
• Excellent customer facing skills, including effective conflict resolution and utilization of a collaborative style to resolve disputes of warranty claims with employees and customers.
• Knowledgeable of truck products nomenclature, understanding of transmission and clutches: power flow, basic mechanical and electrical failure analysis, and failure modes.
• Knowledgeable in Eaton warranty systems, knowledge base systems, and reference data bases
• Usage and understanding of variable and attribute gages.
• Skilled in Warranty Claim Processing and Warranty Inspection Processes
• Travel up to 10%