Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
We are looking for a Warranty & Parts Specialist to join our Aftersales team in Finland.
This is an entry-level position suitable for a recent graduate in Automotive Engineering or a related field, as well as a candidate with some early-career experience in automotive aftersales.
The role combines warranty administration, spare parts coordination, reporting and general Aftersales back-office support. You will work closely with BYD’s authorized dealer and service network in Finland, as well as with internal Aftersales, technical, parts and logistics teams.
Warranty Operations
Process and follow up warranty and goodwill claims
Review claim documentation and verify compliance with BYD warranty policies
Follow up rejected, pending and outstanding claims
Support dealers with warranty-related questions and claim handling
Maintain accurate warranty records and prepare regular reports
Coordinate the handling, retention and return of warranty parts
Support warranty audits and process improvements
Parts and Aftersales Operations
Coordinate spare parts-related topics with dealers, warehouses and internal team
Follow up parts availability, orders and deliveries
Support parts reporting, pricing updates and data maintenance
Monitor open cases and outstanding operational actions
Process Aftersales-related invoices and documentation
Support the dealer network in daily operational matters
Assist the Aftersales Manager and team with administrative tasks and ongoing projects
Bachelor’s degree or other relevant education, preferably in Automotive Engineering, Mechanical Engineering, Logistics or a related field
Suitable for a recent graduate or candidate with early-career experience
Fluent written and spoken Finnish
Good working proficiency in English
Strong organizational skills and attention to detail
Ability to work independently and manage multiple tasks
Good communication and collaboration skills
Comfortable working with reports, data and different IT systems
Previous experience in automotive aftersales, warranty, spare parts, a dealership or workshop environment is considered an advantage but is not mandatory
Chinese language skills are considered a plus
Personal Profile
We are looking for a proactive and hands-on person who enjoys solving practical problems and keeping daily operations moving. You are customer-oriented, accurate and motivated to learn and develop within the rapidly growing automotive and electric vehicle industry.
Competitive remuneration based on performance and experience.
Opportunities for department and company-wide team building events.
A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
If you align with our mission and have the skills we need, apply to be our Finance Assistant in France today. Join us in our journey towards a sustainable future!
Location: Helsinki, Finland
Type of Employment: Full-time
As BYD’s first overseas subsidiary, BYD Europe B.V., now located in Scorpius 112, 2132 LR Hoofddorp, the Netherlands, was founded in 1998.
BYD Europe mainly focuses on New Energy products, including Electric Vehicles, especially passenger cars, buses, trucks and forklifts; Rechargeable batteries, Solar Panel, Energy Storage and Rail Transit.
Visit BYD Europe Auto brand new website: https://www.bydauto.eu/
