Job Description

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

Role:
This role will provide outstanding customer support & training to the Honda warranty community for warranty business improvements throughout the European region for Automobile, Motorcycle and Power Products. The main responsibilities for the role will include communication with Honda offices to ensure the warranty policies and procedures are followed, along with supporting claim entries, rejections and reimbursements to these entities.

This role requires occasional travel within Europe.

Main Responsibilities:

• Maintain and develop strong relationships with Honda Motor Europe (HME) Branches, Distributors and Honda Motor Japan (HM).
• Ongoing evaluation of warranty operations and organisation of Branches and Distributors within the HME region whilst offering improvements where possible.
• Accountable for overseeing the Pan e Warranty Training course is completed for new users, follow up of lapsed user and provide reporting.
• Support the warranty personnel in Branch/Distributor to optimise processes and develop and implement best practice based on HME guidelines.
• Manage the New European Warranty System (NEWS) operates and develops in line with the needs of the customers, dealers, branches, distributors, factories and HM Japan for all product groups.
• Manage the criteria set in the New European Warranty System according to current European warranty conditions.
• Accountable for Pan-e rejected claim monitoring, follow up and reporting of performance.
• Accountable for warranty payments administered by HME Warranty are completed in a timely manner as part of the factory month end process.
• Business support for European warranty operations.
• Identify and promote best practice processes and policies between Branch/Distributors and their dealers.
• Accountable for the set up and maintenance of Product Update and Recalls within NEWS.
• Complete ad-hoc analysis on warranty data when required.
• Contribute to the future direction of Warranty systems by carrying out PDCA process, preparing system project proposals and presenting to HME management team.
• Accountable for the handling of Warranty Inbox queries in a timely manner.
• Accountable for the processing of Grey Import product requests and setting up campaigns in a timely manner.
• Manage the relationship & work closely with colleagues in Honda Japan to develop the systems & implement the changes within Warranty Operations.
• Support to the Warranty Operations Section Manager.

Qualifications, skills and experience
Required

• Ability to obtain and analyse warranty data.
• Highly motivated self-starter, with strong numeracy skills, committed to achieving efficiencies and best practices.
• High level of computer literacy (MS Office & Business Objects reporting).
• Good presentation skills to ensure monthly presentations to upper management are completed to a high standard whilst ensuring accurate data is provided.
• Customer focussed with previous experience of working within a customer service environment.
• Ability to work within a team as well as independently.
• Ability to deliver quality work under time pressure.

Desirable

• Knowledge of warranty operations dealer, branch & pan European.
• Experience of Automobile, Motorcycle & Power Product business is beneficial.
• Project management experience is beneficial.
• Knowledge of Honda Pan e warranty systems & Policies.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.