Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Warranty Officer - Rosario, La Union!
What is this role about?
This role will ensure timely and accurate processing of warranty claims in line with BYD/MAPVI standards, supporting service quality and dealership compliance.
What will YOU do?
Review service job orders and validate if repairs qualify under warranty coverage
Prepare, submit, and monitor warranty claims to BYD/MAPVI within prescribed timelines
Monitor claim approvals, rejections, and reimbursement status, and escalate issues as needed
Maintain complete records of all warranty claims, documentation, and audit requirements
Ensure compliance with warranty policies and support periodic internal/external audits
Coordinate with service and parts teams to verify repair details and parts usage
Assist in identifying repeat issues or trends to support service improvement initiatives
Help resolve customer concerns related to warranty coverage or claim status
Provide regular updates to the Aftersales Manager on warranty performance and issues
Participate in warranty-related training and policy updates to stay aligned with brand standards
Performs other functions that may be assigned from time to time
What will YOU need?
At least 1-2 years of experience in warranty administration, service advisory, or related aftersales roles in the automotive industry
Experience in EV or dealership setting is an advantage
Must have basic knowledge of vehicle systems, repair processes, and parts usage
Must have strong attention to detail, documentation, and time management skills
Must be proficient in Microsoft Excel, Google Sheets, and dealership management systems (DMS)
Must have good communication and coordination skills, with the ability to work with both technical and non-technical teams
Willing to be assigned in Rosario, La Union
