To lead and optimise warranty recovery across AJW’s global aviation supply chain, ensuring maximum value is realised from every component transaction. This role sits at the intersection of technical insight and commercial performance using repair knowledge, supplier relationships, and data-led decision-making to drive recovery, reduce cost leakage, and influence long-term component strategy.
Operating within a fast-paced, global aviation environment, the Warranty Manager offers direct exposure to OEMs, MROs, and key suppliers, with the opportunity to shape how warranty is managed at scale supporting AJW’s mission to transform aviation efficiency through smarter, more effective operations.
Manage the full warranty lifecycle (claim identification, submission, negotiation, recovery)
Ensure timely and accurate processing of claims with suppliers and customers
Maximise recovery value and minimise financial leakage
Review technical documentation (e.g. teardown reports, findings) to support claims
Challenge suppliers and negotiate outcomes to improve recovery rates
Track and report warranty performance, identifying trends and risks
Work cross-functionally (repairs, procurement, technical, finance) to support claims and prevent repeat issues
Ensure compliance with contractual terms and warranty conditions
Drive process improvements and better use of systems, data, and automation
Experience in warranty, repairs, or claims management within aviation or MRO
Strong understanding of aircraft component repair processes
Commercial awareness with experience managing cost and recovery
Ability to interpret technical documentation and repair findings
Strong negotiation and stakeholder management skills
Analytical mindset with experience using data to track performance
At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:
A team fun budget to bring colleagues together.
Free access to LinkedIn Learning to support your development.
A discretionary bonus and healthcare
Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.
AJW Group is a world-leading independent component parts, repair and supply-chain solutions provider, transforming efficiency in commercial, business, and defence aviation.
The company has established mutually beneficial, trusted partnerships to transform aviation efficiency, utilising its extensive vendor supply chain to lead the industry, increasing efficiency and customer value.
A key part of AJW Group is AJW Technique (AJWT), a 220,000 sq. ft. state-of-the-art component MRO facility based in Montreal, Canada. An additional MRO hub, AJWT Europe, opened in October 2021.
Core service areas include: part sales and support, contracted component support, component MRO, supply-chain solutions, asset management, engine services, aircraft interiors, battery repair and overhaul, and leasing of aircraft spare parts and engines.
AJW has operational hubs and local offices across Africa, Asia Pacific, China, CIS, Europe, Latin America, Middle East, and North America.
AJW Group offers 24/7/365 support and operates an outstanding Aircraft On Ground (AOG) service.
