ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
To take care of Warranty complaints after sales,
To register complaint and respond to customer in 24 hours.
To send the warranty raised to concerned HOD in-order to send to concerned person and respond with justification.
In case of Distributors talk to concerned and support customers and close the complaint.
In case of Exported pumps, talk to the concerned HOD/ In-charge for technical and commercial prior to responding to concerned.
In case of Pump failure, Failure analysis to be done.
Check the spares availability at our end and customer end to resolve and close the complaint, take necessary suitable action to refurbish spares utilized.
Separate Register to be maintained for short supply and update, only to have track in-case required for traceability.
To maintain register of warranty, shot supply and response to customer within 24 hours.
Involve the distributor where required, to attend field complaints and close.
To get feedback from concerned department and RCA.
To investigating and solve customers' problems, which may be complex or long-standing problems by involving concerned persons from concerned department.
To co-ordinate with our distributor sales/service engineer for addressing warranty complaints. if required customer site visit for technical discussions.
To support our distributors and attend our service calls.
Ability to recognize and fulfill the customer’s needs and expectations.
Open and clear communicator
Initiate and stimulate cooperation within ITT team
Coordination with various departments, people and time management
Problem solving at a strategic level, working with others to reach a resolution
Anticipate and react effectively to problems
Business knowledge - good head on business
At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.
Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.
Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.
Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.
