Job Description

Job Location: 02 Bloomington - Bloomington, IL 61705
Position Type: Full TimeEducation
Level: 2 Year Degree
Salary Range: $70,000.00 - $90,000.00 Salary
Travel Percentage: Up to 25%
Job Shift: Day
Job Category: Admin - ClericalPOSITION SUMMARY: Provides operational support to Birkey's Parts and Service departments as it relates to warranty information and the warranty process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
- Supervise and provide direction to staff including the arranging of work schedules, resolving personnel issues, and acting as backup when necessary.
- Maintain updated warranty manuals and materials and uses appropriate forms and supplies.
- Provides direction to Service and Parts staff on proper completion of Warranty Repair orders including records and storage of warranty parts.
- Submits warranty claims for repair orders in a timely manner.
- Advise Service Manager and Parts Manager on proper procedures for obtaining warranty credits on work orders as requested.
- Establish and monitor procedure for timely return of warranty parts to ensure appropriate credit, following up as necessary.
- Maintain file copies of all warranty claims submitted and log sheets for all Birkey's store locations showing warranty claims entered, subsequent credits and record of parts returned.
- Check the status of the warranty claims on a daily basis and follows up on the appeals.
- Provides onsite training to location technicians and service staff.
- Maintain and submit Labor rate change forms when necessary.
- Supervises and provides direction to assigned staff.
- Frequent travel required.
- Maintain a safe working environment and adhere to company safety program at all times.
- Perform other duties as assigned.
Customer Service Responsibilities:
- Ensure every customer is satisfied with the products, services and support of all staff.
- Resolve customers concerns efficiently and effectively.
- Promote a positive attitude at all times.
- Maintain a professional appearance and demeanor.
- Exhibit Birkey's high level of customer service on a daily basis.
- Acknowledge appreciation of clients and customer.
This organization reserves the right to revise the essential position functions as the need arises.

QualificationsQUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/

Experience: Individual should have an Associates degree or its equivalent. Should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions. Must have the ability to maintain high degree of motivation in team members to retain focus of providing highest level of customer satisfaction.
The individual should have 1 - 2 years of related experience, steady work record, and must be able to perform each of the essential position functions.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to get to and around the corporate office and store locations for various tasks.
- The employee would normally lift or move up to 10 lbs. and occasionally lifts or moves up to 50 lbs.
- Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
- Ability to be on ones feet for extended periods of time.
- Ability to operate equipment or other power equipment as necessary.
- Must meet health assessment requirements.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to dust and noise.
- The noise level in the work environment is usually moderate.
- While performing duties, the employee will be subject to indoor heating and air conditioning conditions.
- While performing the duties of the job, the employee will perform extensive keystroke tasks.