Job Description

Job DetailsJob Location: Field Support Center - Pacific Junction, IA 51561Job Category: ServiceWho We Are:
AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers.  Our purpose is to lead agriculture in rural America.
We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do.  We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.
With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri.
We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority.
Look Forward. Adapt Often. Lead Always.
General Purpose:
The Warranty Lead oversees the warranty claim process to maximize efficiency and return on claims. This position provides consultation and training for the internal warranty team, service, and parts departments on all matters related to warranties and reports to the Aftermarket Support Manager.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Develop and manage standardized warranty claim processes.
Oversee the warranty process to ensure pre-authorization, timely submission, and follow-up is completed in a timely manner.
Research and resolve unpaid claims.
Monitor equipment records for warranty expiration.
Manage and process parts and service warranty claims.
Oversee Product Improvement Program (PIP) management.
Provide consultation and training on warranty regulations.
Communicate warranty status to departmental management.
Compile warranty recovery data.
Support Short-line Warranties and Shortage/Damage Claims.
Support machine transfer and location unknown processes.
Perform other duties as required.
Supervisory Duties:
Manage the Warranty Processor in accordance with AVE-PLP policies. Assist in interviewing, hiring, training, planning, assigning, and directing work. Assist in appraising performance, disciplinary action, address complaints, and resolve problems.
QualificationsKnowledge, Skills, and Abilities:
Promote and support AVE-PLP Guiding Principles.
Knowledge of service software and Deere Warranty system.
Proficiency in Microsoft Office and internet functions.
Ability to analyze and interpret internal reports.
Effective communication with customers, employees, and peers.
A clear sense of urgency and understanding of the importance this work has on the overall success of the location and Company.
Education:
High School Diploma or General Education Diploma (GED) equivalent is required.
Experience:
Two or more years in Service Department operations required.
Equivalent education and experience may be substituted.
Additional Requirements/Licenses/Certifications:
Must have reliable transportation.
Must have and maintain a valid Driver’s License.
Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal Protective Equipment (PPE) as required by the work location.
Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
The noise level in the work environment is usually moderate.
Work may involve long hours and overtime during holidays, weekends, and evenings.
Physical Activities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
While performing the duties of this job, the employee is regularly required to talk or hear.
Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.