Job Description

Position: Warranty Customer Service Clerk
Location: Warwick RI
Starting Pay: $21.50

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Your Opportunity:

The Herff Jones Customer Service team is looking for a Warranty Customer Service Clerk to join our HJ Family.

Here's How You Will Make an Impact:

This position includes responsibility for the processing of ring repairs from HJ Sales Partners and customers and insuring the completeness, timeliness and correctness of orders through Data Processing.

What You Will Do On A Daily Basis:

At Herff Jones we may have been around for 100 years, but we still have the mentality of a scrappy startup. For you, that means your job may grow and change over time. But don’t worry, we would never ask an employee to take on an assignment they didn’t already have the right skill sets they needed to succeed. As we see it for right now, however, here are the challenges that we want you to tackle:

• Answer incoming customer inquiries for warranty department
• Answering Zendesk ticket inquiries within KPI expectations
• Opening warranty packages from customer
• Inputting warranty customer information into Zendesk upon receiving
• Editing of Hardcopies for production team to receive
• Monitoring of repair matrix locations
• Data entry for rings needing repair
• Data entry for rings needing to be remade

What You Will Bring the Table:

• High school diploma/ GED equivalent suggested.
• Ability to read and write in English is required.
• Strong communication skills: Communicating effectively with others to help identify and resolve any needs of the customer & partners.
• Excellent organizational and record keeping skills are critical.
• Proficient computers skills
• Ability to establish priorities and work independently.

Physical Activities:

Daily activity includes but is not limited to:
• Ability to walk around the office and through the factory briskly.
• Squatting, bending and lifting no more than 10 pounds.

JOIN THE BEST TEAM ON CELEBRATING STUDENT MILESTONES

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.