There has never been a more exciting time to join the world of mobility! The automotive industry will change fundamentally by 2030: electric drive and fully-networked transportation with autonomous drive will determine how we move around in future. With the Group strategy “NEW AUTO – Mobility for Generations to Come”, the Volkswagen Group is a significant driver of this transformation.
Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG, the largest automotive company in the world with many of the most iconic automotive brands. In Ireland, we are the national sales company of six brands - Volkswagen, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles. Our combined share of the Irish automotive market is 25%.
About the Role
Volkswagen Group Ireland is seeking a Warranty & Customer Care Manager to support the operational delivery of our Warranty and Customer Care functions across all brands. This role plays a key part in ensuring a consistent, high-quality customer experience, alongside effective management of warranty processes, customer care operations, and service delivery standards.
Key Responsibilities
About You
Applications will close at 5pm on the 29th of May 2026.
Fair Processing Notice
Where your application relates to a role at Volkswagen Group Ireland Limited (‘VGIE’), VGIE will be the data controller in that regard, and your personal data will be processed for the purposes of your job application. Your personal data is processed in line with VGIE’s legitimate business interests as a data controller, as the lawful basis. Where you have applied for a role with a dealer, that dealer will be the data controller in respect of your application. Your personal data will only be held for a period of 60 days, once a decision has been made on your application. VGIE is an equal opportunities employer and does not discriminate against race, gender identity or expression, age, colour, marital status, religion, sexual orientation, genetic information, or any other characteristic protected by applicable laws, and regulations. You have a number of rights as a data subject – to exercise them e-mail privacy@vwgi.ie For all further information on how your personal data is processed, read our Candidate Privacy Notice
National Sales Company for Volkswagen Group Ireland, which includes Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Audi, SEAT CUPRA and SKODA cars. Responsible for Sales, Distribution, Marketing and Public Relations for all of these brands in Ireland. In 2016 the Group commanded 23% Market Share in Ireland. Volkswagen enjoyed 10.51% market share in 2016 with the Volkswagen Golf Ireland's second most popular car with 3.42% of the market. Audi is the number one brand in the premium segment with 4.14% of the market in 2016. Skoda enjoyed a 6.44% market share with the Octavia model the fourth most popular car in Ireland with 3.18% of the market. SEAT & CUPRA enjoyed a record-breaking year in 2021 as combined share for the brands reached 4% for the first time, recording sales growth of 26% year-on-year in 2021, significantly above the market average 19% increase. Volkswagen Commercial Vehicles have enjoyed huge sales thanks to the upsurge in the Commercial Vehicle market with 16.49% of the market in 2016, and our Aftersales Business is a huge contributor to our success here in Ireland. We are consistently named in the 'Great Places to Work' Listing, and in 2014, we were named Ireland's Most Reputable Company by Reptrak.
