What You'll Do

Warranty Claim Management

• Manage warranty claims from submission through final resolution across assigned branches or product lines
• Ensure claims are complete, accurate, and meet manufacturer and supplier requirements
• Monitor and resolve outstanding, rejected, or disputed claims
• Improve claim acceptance rates and recovery outcomes while reducing rework and delays
• Track claim progress and follow up with suppliers to ensure timely responses

Problem Solving & Decision Making

• Interpret warranty policies and guidelines to determine claim eligibility
• Resolve complex or escalated warranty issues independently
• Investigate claim discrepancies and recommend appropriate solutions
• Assess risks and determine the best course of action in situations where guidelines may be unclear

Stakeholder Support & Guidance

• Act as the primary contact for warranty-related inquiries
• Provide guidance on warranty eligibility, documentation requirements, and submission best practices
• Partner with service teams and branch personnel to improve warranty performance
• Share knowledge and support team members through informal coaching and collaboration

Analysis & Continuous Improvement

• Analyze warranty data to identify trends, recurring issues, and opportunities for improvement
• Investigate root causes impacting claim acceptance and recovery rates
• Recommend and implement process improvements to increase efficiency and accuracy
• Support standardization and continuous improvement initiatives across warranty operations

Warranty Operations

• Maintain accurate warranty records and supporting documentation
• Support warranty registration, pricing updates, and system maintenance activities
• Utilize systems such as M3, Salesforce, SIS, and SIMSi to manage claims and performance reporting
• Coordinate tracking and follow-up activities with suppliers and internal stakeholders

What We're Looking For

Qualifications

• 2-4 years of experience in warranty administration, service operations, or a related field
• Strong understanding of warranty processes, policies, and service operations
• Experience working with ERP and warranty management systems such as M3, Salesforce, SIS, or SIMSi
• Strong analytical and problem-solving abilities
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Excellent communication and stakeholder management skills
• Proficiency with Microsoft Office applications, including Excel
• Experience identifying trends, improving processes, and driving operational efficiencies is considered an asset

Key Competencies

• Independent decision-making and accountability
• Strong attention to detail and accuracy
• Critical thinking and sound judgment
• Data analysis and reporting
• Relationship building and stakeholder influence
• Continuous improvement mindset
• Collaboration and teamwork

Why Join Us?

• Hybrid work environment with flexibility to work from home and in the office
• Monday to Friday schedule with consistent daytime hours
• Opportunity to take ownership of warranty performance and process improvements
• Collaborative team environment with opportunities to share expertise and make an impact
• Competitive compensation and benefits package

If you're a highly organized professional who enjoys solving problems, analyzing data, and driving results, we'd like to hear from you. Apply today.