Job Description

Job Location: Corporate - Madison, WI 53718

Summary:
The Warranty Claims Specialist works as a corporate liaison between the corporate warranty department and branch locations to file warranty claims and manage those claims through final resolution of payment.
Responsibilities:
- Administratively support centralized warranty claims processing
- Foster effective and timely communication between all branches and corporate warranty department
- Communicate and coordinate with supervisor on processing issues
- Overall responsibility for data entry upkeep and maintenance of warranty claims
Duties:
- Receive and process copies of the closed warranty repair order
- Enter necessary claim data into multiple supplier systems
- Communicate with branch personnel related to submitted warranty claims
- Communicate with vendor warranty departments as needed
- Track and report on open warranty claims to determine if additional action is needed for payment
- Communicate and coordinate with branch personnel and supervisor on warranty rejections and processing issues using various methods and tools
- Other duties as assigned
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QualificationsEducation, Skills,

Experience:
- Associate’s degree (AA) in office related field or comparable work experience
- Three to five years related experience; general office or accounting experience preferred
- Ability to demonstrate or display office protocols to staff and other departments
- Must be highly organized, detail oriented and results driven
- Ability to prioritize and handle numerous tasks simultaneously
- Effective written and oral communication skills
- Computer skills with an emphasis on word processing and spreadsheet programs
- Reporting system experience, including Microsoft Power BI experience is a plus, but not required

Work Environment, Physical Demands:
- Ability to sit, stand, bend, kneel, stoop and lift/move up to 25lbs. on a regular basis
- Ability to work in an environment to include 8–10-hour days, and flexibility to extend working hours when necessary
CSM Job Standards Accountabilities:
Customer Focus: Actively looking for ways to identify customer needs. Then efficiently and effectively addressing those needs.
Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand.  Communicate in spoken English well enough to be understood by others.
Teamwork: Working cooperatively in a professional demeanor to complete work assignments.
Health, Safety, and Security:  Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site.  Follow appropriate security procedures.
Scheduling and Coordinating:  Making arrangements that fulfill all requirements as efficiently and economically as possible.
Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.