Job Description

Warranty Claims Specialist

Location: Eagan, Minnesota
Company: Interstate Companies, Inc.
Pay Range: $24.00–$27.00 per hour DOE
Employment Type: Full-Time

Build Your Career with a Growing Industry Leader

Interstate Companies, Inc. is seeking a detail-oriented Warranty Claims Specialist to join our team at our new Corporate Headquarters in Eagan, Minnesota. This is an excellent opportunity for experienced Warranty Administrators, Warranty Clerks, Service Administrators, Service Writers, Claims Coordinators, and dealership professionals looking to advance their careers with a stable and growing organization.

In this role, you'll help maximize warranty recovery by processing claims, ensuring compliance with manufacturer requirements, and supporting service teams across our network of 31 repair facilities. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in accuracy and customer service, we'd love to hear from you.

Interstate Companies employ more than 1,700 team members across five operating divisions, including Interstate Energy Systems, Interstate Power Systems, Interstate Assembly Systems, Interstate Bearing Systems, and I-State Truck Center. We are a recognized leader in diesel engines, power generation, trucking, heavy equipment, and industrial service solutions.

At Interstate, we live by our commitment to Pride in Service—delivering exceptional support to our customers and each other every day.

What You'll Do

• Review and process warranty claims submitted from multiple service and repair locations.
• Verify documentation accuracy and ensure claims meet manufacturers and audit requirements.
• Submit, manage, and track warranty claims through various OEM and vendor portals.
• Communicate with branch personnel regarding claim corrections, documentation needs, and claim status.
• Create, monitor, and track warranty parts returns.
• Reconcile warranty credits and related documentation.
• Interpret vendor warranty policies and ensure compliance with manufacturer guidelines.
• Work closely with service teams, parts departments, and vendors to maximize warranty reimbursement.
• Provide professional support to branch teams regarding warranty processes and procedures.

What We're Looking For

• Experience in warranty administration, warranty claims processing, service administration, or dealership operations.
• Strong attention to detail and commitment to accuracy.
• Excellent organization and time-management skills.
• Ability to effectively manage multiple priorities and deadlines.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office applications and business software systems.
• High school diploma or equivalent.

Preferred Qualifications

• 3+ years of experience in warranty administration, warranty claims, service writing, or related automotive, trucking, diesel, equipment, or power generation service environments.
• Experience working with OEM warranty systems and claims processing.
• Knowledge of repair orders, labor operations, parts documentation, and warranty reimbursement procedures.
• Experience with Excel, Word, Excede OS, or similar service management software.

Why Join Interstate Companies?

• Competitive pay of $24.00–$27.00 per hour DOE
• Health, dental, and vision coverage
• Paid Time Off beginning on your first day of full-time employment
• Six paid holidays plus two floating holidays annually
• 401(k) with company match
• Tuition assistance and career development opportunities
• Company-paid life insurance
• Company-paid short-term and long-term disability coverage
• Virtual healthcare through HealthiestYou
• Employee Assistance Program
• Employee discounts
• Pet insurance options
• Health and wellness programs

A Great Fit For Candidates With Experience As:

• Warranty Administrator
• Warranty Clerk
• Warranty Coordinator
• Warranty Claims Specialist
• Service Administrator
• Service Writer
• Claims Processor
• Automotive Warranty Administrator
• Diesel Service Administrator
• Fleet Maintenance Administrator

Please note that this job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on business needs.

Interstate Companies is an Equal Opportunity Employer and Military Friendly Employer. We encourage all qualified applicants to apply.

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