Job Description

Warranty Claims Specialist 1

Department: Machine Division (MAC)

Employment Type: Full Time

Location: San Antonio

The Warranty Claims Specialist I is responsible for reviewing warranty and policy work orders, and the processing of warranty claims to CAT and Non-CAT original equipment manufacturers (OEMs). The incumbent will manage daily tasks in an efficient and effective manner, in order to assure maximum financial recovery is received to offset warranty spend.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions

· Processes warranty claims

· Verifies product warranty coverage information

· Processes warranty claims remittance and variances as they pertain to OEM specific requirements for type of product

· Organizes, notates, and submits warranty claims in order to maximize warranty recovery

· Reviews, corrects, and submits pending, returned and/or, rejected claims properly

· Administers the Product Improvement (PIP), Product Support (PSP) and Field Campaign Claims

· Coordinates PIP completion in support of Technical Services department technicians

· Reviews work orders to ensure that all required information is present and additional supporting details or documentation is present for maximum financial recovery

· Advises operating department managers, supervisors, and service technicians on warranty philosophy, policy, process, and coverage information

· Maintains departmental and individual goals/metrics established by management

· Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

· Performs other duties as assigned

Knowledge, Skills, and Abilities

· Knowledge of principles, practices and methods of warranty administration as it applies to individual equipment and part manufacturers

· Working knowledge and technically proficient with OEM products

· Knowledgeable with DBS, Claimsi, and Simsi

· Knowledge of DBS platform functionality to include navigating work orders, warranty claim segments, revenue segments, opening and closing work orders, and proper claim coding/coverage application

· Proficient with MS Office products, e.g., Word, Excel, Outlook, etc.

· Demonstrated skills in a metrics driven, collaborative team oriented work environment

· Understands the implications of new information in both current and future state and its application to problem solving and decision making

· Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

· Excellent communication skills, both written and verbal

· Strong interpersonal skills

· Strong customer service skills with an ability to solicit and receive feedback, respond promptly to requests, and meet commitments

· Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations

Requirements

Education and Experience:


· One to three years of work-related skill, knowledge, or experience is preferred

· High school diploma or equivalent required


Supervisory Responsibilities:


· None





Travel:


· Limited travel may be required


Physical Requirements:


· This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.

· This role frequently communicates with others, must be able to exchange accurate information in these situations

· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines


Work Environment:


· This job is generally performed in a professional environmentally controlled office environment

· Frequently works at fast pace with unscheduled interruptions


Disclaimer:


Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.