Job Description

Manage manual claims process for entry into warranty website. Process and maintain warranty paperwork to ensure proper documentation and criteria for claims.

Primary Duties:

• Delivers a high level of customer service to exceed customer needs consistently.
• Enters accurate, valid and complete information for warranty claims.
• Works with customers and internal staff on RGA and RGA billing.
• Ensures customer satisfaction and provide professional customer support.
• Orders entry to provide support to other departments as needed.
• Assists with any clerical duties.

Job Requirements

Education and Experience Requirements:

• Requires a high school diploma or general education degree (GED);
• Experience in customer service or a related field,
• HVAC industry experience helpful.

Knowledge, Skills, and Abilities:

• Stay calm when customers are stressed or upset.
• Enter orders to provide support to other departments as needed.
• Process claims in high volume times.
• Strong organizational skills.
• Strong customer communication and customer service orientation
• Ability to execute multiple tasks simultaneously under time pressure.
• Ability to communicate effectively in writing and verbally

Essential and Physical Functions:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Some travel is expected.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.