Job Description

Job Summary

We are hiring a Warranty Claims Coordinator to manage the administrative coordination of automotive warranty claims and ensure timely, accurate submissions. The role will act as a key link between the workshop, service teams, customers, manufacturers, and suppliers throughout the claims process.

This position is suited to someone with 2+ years of automotive warranty experience who is highly organized, detail-oriented, and comfortable following up on multiple claims and resolving documentation issues.

Key Responsibilities

• Coordinate the preparation, submission, and processing of vehicle warranty claims.
• Verify claim details, repair documentation, invoices, and supporting information before submission.
• Maintain an accurate and organized warranty claims database and supporting records.
• Communicate with manufacturers and suppliers regarding claim approvals, queries, and rejections.
• Track open claims and proactively follow up to ensure timely resolution.
• Keep customers informed about warranty claim progress where required.
• Coordinate with technicians, workshop staff, and service advisors to obtain accurate claim information.
• Ensure warranty submissions comply with relevant manufacturer policies and procedures.
• Flag inconsistencies, incomplete documentation, unusual claims, or potential fraudulent activity.
• Support the team in improving warranty administration workflows and reducing claim errors.
• Compile basic reports covering claim volumes, pending claims, rejections, and other warranty activity.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in automotive warranty administration, claims processing, or a similar role.
• Solid knowledge of automotive warranty processes and manufacturer requirements.
• Excellent attention to detail and documentation accuracy.
• Strong organizational and follow-up skills.
• Good analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and automotive warranty/service systems.
• Ability to prioritize multiple claims and meet strict deadlines.

Key Skills: Warranty Coordination | Automotive Claims | Claims Administration | Manufacturer Liaison | Claim Documentation | Workshop Coordination | Customer Support | Reporting | Problem Solving