Warranty Claim Coordinator
Location: Pune, India
Department: Lifecycle Services / Warranty
Company: Toyota Automated Logistics (TAL)
As a Warranty Claim Coordinator, you will support the global warranty process for Toyota Automated Logistics’ warehousing solutions.
The role focuses on validating warranty claims, ensuring correct cost allocation and maintaining accurate warranty records. Warranty claims are typically registered by the Service Desk or other operational teams; your responsibility is to review, validate and process these claims in line with contractual warranty conditions and internal governance.
The position primarily supports the EU and APAC regions, with potential future support for North America and Canada. You will be part of a small team of two Warranty Claim Coordinators, ensuring continuous support and consistent claim handling across regions.
By analyzing claims and related data, you contribute to transparency in Cost of Non-Quality (CoNQ) and support the identification of systemic issues across the installed base.
As this is a newly established function and process, you will play an important role in helping to establish and further mature the warranty claim handling capability within the organization.
The Warranty Manager and capability owner is located at the global headquarters in Veghel, The Netherlands, and you will work closely together to ensure consistent global warranty governance and further strengthen claim quality, reporting and transparency.
Strong communication skills in English are essential.
Knowledge of additional European or APAC languages is an advantage.
Ability to collaborate effectively with international teams across service, engineering, quality and finance.
You will work closely with teams including:
Occasional travel to Veghel, The Netherlands, may be required for onboarding and alignment with the global warranty team.
At Toyota Automated Logistics, you will contribute to improving lifecycle quality, strengthening warranty governance and increasing transparency in Cost of Non-Quality across our global installed base.
Your work will support consistent claim handling, better issue prioritization and stronger collaboration between service, engineering and quality teams.
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
As part of Toyota Industries Corporation (TICO), Toyota Automated Logistics (TAL) is a global partner for integrated warehouse automation. Toyota Automated Logistics combines the talents of three group companies – Bastian Solutions, Vanderlande’s Warehousing business and viastore – under one brand as an integrated automation hub to deliver scalable systems, intelligent software and life-cycle services.
By uniting their proven performance with a forward-thinking approach, shared purpose and unified culture, TAL’s mission is to set the industry standard and shape its destiny. The company brings the latest technologies and services together in one connected solution, offering a seamless journey with a fast response and continuous local support – from the design to delivery phase – that empowers customers to gain a lasting competitive advantage.
From receiving to shipping, TAL supports all aspects of future-proofing customers’ scalable logistic facilities with its vast knowledge and proven expertise, including: Bastian Solutions’ system integration capabilities and a broad technology portfolio that optimizes operations for sustainable growth; Vanderlande’s extensive Warehousing business, which supports customers in navigating the increasing complexity of logistics by enhancing efficiency; and viastore’s customized solutions that ensure reliable performance and continuous improvement.
