Job Description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

We're looking for a Warranty Process Review Audit Specialist who enjoys uncovering opportunities for improvement, building strong dealership relationships, and making a meaningful impact across a national dealer network. If you're a detail-oriented professional with automotive service, warranty, or audit experience and enjoy traveling while working independently, we'd love to hear from you.

Why Join MSX?

• Be part of a respected global organization with decades of industry leadership.
• Collaborate with a highly experienced team of automotive professionals.
• Influence dealership performance and operational excellence.
• Enjoy a dynamic role that combines analytical work, relationship building, and travel.
• Opportunity to make a measurable impact on warranty compliance and process improvement.

What You'll Do

As a Warranty Process Review Audit Specialist, you'll conduct independent reviews of dealership warranty and service operations, helping retailers improve processes, reduce risk, and enhance compliance with manufacturer standards.

Key Responsibilities

• Conduct comprehensive warranty process reviews and audits at dealership locations.
• Evaluate warranty claim submissions, supporting documentation, and record retention practices.
• Analyze dealership service and warranty processes to identify opportunities for improvement.
• Prepare professional, detailed audit reports with actionable recommendations.
• Present findings to dealership leadership and staff in a clear, constructive manner.
• Guide dealerships on best practices to improve operational performance and compliance.
• Analyze KPI and operational data to identify strengths, weaknesses, and potential audit risks.
• Build and maintain positive relationships with regional and dealership personnel.
• Complete audits within established timelines and manufacturer requirements.
• Utilize MSX and client systems to assess dealer performance metrics and opportunities for improvement.
• Provide timely and accurate reporting to program leadership and management.
• Support additional program initiatives and special projects as needed.

What Makes You Successful

We're looking for someone who combines strong analytical skills with excellent interpersonal abilities.

You Bring

• The ability to communicate complex findings clearly and diplomatically.
• Strong investigative, analytical, and problem-solving skills.
• Confidence working independently while managing a travel-intensive schedule.
• Excellent written and verbal communication skills.
• High proficiency with Microsoft Office applications, especially Excel and Word.
• Strong organizational skills with the ability to manage multiple priorities.
• A professional, customer-focused approach and the ability to build credibility with dealership leadership.
• Adaptability and comfort working in a fast-paced, evolving environment.

Qualifications

Preferred Experience & Qualifications

• High School Diploma or GED required.
• Automotive dealership, OEM, franchise, warranty administration, service management, or audit experience preferred.
• Minimum two years of audit, dealership service, warranty, or fixed operations experience strongly preferred.
• Knowledge of dealer management systems such as CDK, ADP, Reynolds & Reynolds (R&R), or similar platforms.
• Understanding of warranty support resources including recalls, campaigns, technical service bulletins, and repair information systems.
• General technical knowledge of vehicle repairs and service operations.
• Experience performing operational reviews, compliance audits, or process assessments is highly valued.
• Experience presenting findings to management teams and delivering professional written recommendations.

Travel Requirements

This position requires extensive travel throughout the United States, typically up to five days per week. Candidates must be comfortable planning and managing travel independently and possess a valid driver's license with a clean driving record.

Eligibility Requirements

• Must be legally authorized to work in the United States without employer sponsorship now or in the future.
• Must successfully meet background and driving record requirements.

Ready to Apply?

If you're passionate about automotive operations, enjoy solving complex business challenges, and want to help dealerships achieve higher levels of performance and compliance, we encourage you to apply today.

Join MSX and help drive operational excellence across the automotive industry.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.